Walk-up Experience for CSM user roles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Walk-up Experience roles for different users who interact with in-person support queues.

    Table 1. Walk-up Experience for CSM user roles
    Role Name Role Description
    sn_walkup.walkup_login Store representative Helps requester check in at the walk-up location.
    sn_csm_walkup.walkup_technician CSM walk-up technician Fulfills user demands at the CSM walk-up location.
    sn_csm_walkup.walkup_manager CSM walk-up manager Manages the team at the walk-up location.
    sn_csm_walkup.walkup_admin CSM walk-up administrator Administers walk-up interactions, location queues, and walk-up reasons.