---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Check-in

# Walk-up Check-in on the Consumer Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Schedule a walk-up appointment at a service center from the Consumer Portal.

## Before you begin

Install Walk-up for CSM (com.snc.walkup_for_csm) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to RequestsSubmit a requestWalk-up check in in the portal header.  
   The application searches for your nearest service center.
3. To schedule an appointment, see [Schedule appointments or join a queue from the Self Service portals](https://www.servicenow.com/docs/zR8VxNWEmGlR_~bV2WI7pQ "Customers must invest time in coming to a physical location for service. The ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.").
**Related tasks**   

* [Schedule appointments or join a queue from the Self Service portals](https://www.servicenow.com/docs/zR8VxNWEmGlR_~bV2WI7pQ "Customers must invest time in coming to a physical location for service. The ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.")

*[\>]: and then