Walk-up Check-in on Consumer Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Schedule a walk-up appointment at a service center from the Consumer Portal.

    Before you begin

    Install Walk-up for CSM (com.snc.walkup_for_csm) app from ServiceNow store.

    Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

    About this task

    Procedure

    1. Navigate to the Consumer Portal.
    2. Navigate to Requests > Submit a request > Walk-up check in in the portal header.
      The application searches for your nearest service center.
    3. Schedule an appointment.
      For details, see Schedule appointments or join a queue from the Self Service portals.