---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Web Embeddables component events

# Web Embeddables component events {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read  
Events that Web Embeddables components trigger to track user interactions and component state changes on your third-party websites.
{#we-events-detail__table_csm_base_entities__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Case List - Component Ready | Triggers when the Case list macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Case List - Component Error | Triggers when the Case list macroponent encounters an error during initialization or data loading or internet error. |
| \[WE\] Case List- Record Selected | Triggers when a user selects a record in the case list component. |
| \[WE\] Case List - Filter Applied | Triggers when a user applies a filter to the case list records. |
| \[WE\] Case List - Search Applied | Triggers when a user performs a search within the case list. |
[Table 1. Case list event details]

{#we-events-detail__table_csm_base_entities} {#we-events-detail__table_pck_kkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Case View - Component Ready | Triggers when the Case view macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Case View - Component Error | Triggers when the Case view macroponent encounters an error during initialization or data loading or internet error. |
| \[WE\] Case View - Comment Added | Triggers when a user adds a comment or work note to the case record. |
| \[WE\] Case View - Playbook Activity Selected | Triggers when a user selects a specific activity within a playbook. |
| \[WE\] Case View - Playbook Stage Selected | Triggers when a user selects or navigates to a specific stage within a playbook. |
| \[WE\] Case View - Playbook Activity State Changed | Triggered when the state of a playbook activity changes for example, from 'Not Started' to 'In Progress' or 'Completed'. |
| \[WE\] Case View - Related List Filter Applied | Triggers when a user applies a filter to a related list within the case view. |
| \[WE\] Case View - Playbook Interaction | Triggers when a user interacts with any playbook element in the case view. |
| \[WE\] Case View - Related List Record Selected | Triggered when a user selects a record from a related list within the case view. |
[Table 2. Case view event details]

{#we-events-detail__table_pck_kkc_f3c} {#we-events-detail__table_msq_kkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Case Create - Component Ready | Triggers when the Case create macroponent has fully loaded and is ready for user input. |
| \[WE\] Case Create - Component Error | Triggers when the Case create macroponent encounters an error during initialization or internet error. |
| \[WE\] Case Create - Record Creation Succeeded | Triggers when a new case record is successfully created. |
| \[WE\] Case Create - Record Creation Failed | Triggers when an attempt to create a case record fails due to validation errors or system issues. |
| \[WE\] Case Create - Primary Button Selected | Triggers when the user selects the primary action button after the case creation |
| \[WE\] Case Create - Secondary Button Selected | Triggers when the user selects a secondary action button after the case creation |
[Table 3. Case create event details]

{#we-events-detail__table_msq_kkc_f3c} {#we-events-detail__table_rsp_lkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Catalog Item - Component Ready | Triggers when the Catalog item macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Catalog Item - Component Error | Triggers when the Catalog item macroponent encounters an error during initialization or data loading or internet error. |
| \[WE\] Catalog Item - Record Creation Succeeded | Triggers when a catalog item request is successfully submitted. |
| \[WE\] Catalog Item - Record Creation Failed | Triggers when submitting a catalog item request fails due to validation errors or system issues. |
| \[WE\] Catalog Item - Primary Button Selected | Triggers when the user selects the primary action button after creation. |
| \[WE\] Catalog Item - Secondary Button Selected | Triggers when the user selects a secondary action button after creation. |
[Table 4. Catalog item event details]

{#we-events-detail__table_rsp_lkc_f3c} {#we-events-detail__table_alt_lkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Knowledge Article View - Component Ready | Triggers when the Knowledge article view macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Knowledge Article View - Component Error | Triggers when the Knowledge article view macroponent encounters an error during initialization or data loading or internet error. |
| \[WE\] Knowledge Article View - Language Selected | Triggers when a user selects a different language version of the knowledge article. |
| \[WE\] Knowledge Article View - Star Rated Article | Triggers when a user provides a star rating for the knowledge article. |
| \[WE\] Knowledge Article View - Link selected | Triggers when a user selects a hyperlink within the knowledge article content. |
| \[WE\] Knowledge Article View - Helpful Question Selected | Triggers when any link in the notification is selected. In scenario of Latest version of the article available link |
[Table 5. Knowledge article view event details]

{#we-events-detail__table_alt_lkc_f3c} {#we-events-detail__table_lfw_lkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Playbook Intake - Component Ready | Triggers when the Playbook intake macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Playbook Intake - Component Error | Triggers when the Playbook intake macroponent encounters an error during initialization or internet error. |
| \[WE\] Playbook Intake - Record Creation Succeeded | Triggers when a record created through the playbook intake process is successfully saved. |
| \[WE\] Playbook Intake - Activity Selected | Triggers when a user selects a specific activity within the playbook intake flow. |
| \[WE\] Playbook Intake - Stage Selected | Triggers when a user navigates to or selects a specific stage in the playbook intake process. |
| \[WE\] Playbook Intake - Playbook Interaction | Triggers when a user interacts with any element within the playbook intake interface. |
| \[WE\] Playbook Intake - Primary Button Selected | Triggers when the user selects the primary action button in the playbook intake |
| \[WE\] Playbook Intake - Secondary Button Selected | Triggers when the user selects a secondary action button in the playbook intake |
[Table 6. Playbook intake event details]

{#we-events-detail__table_lfw_lkc_f3c} {#we-events-detail__table_ylz_lkc_f3c__entry__2}

| Event name | Description |
|-|-|
| \[WE\] Object List - Component Ready | Triggers when the Object list macroponent has fully loaded and is ready for user interaction. |
| \[WE\] Object List - Component Error | Triggers when the Object list macroponent encounters an error during initialization or data loading or internet error. |
| \[WE\] Object List - Record Selected | Triggers when a user selects a specific record from the object list. |
| \[WE\] Object List - Filter Applied | Triggers when a user applies a filter within the object list. |
| \[WE\] Object List - Search Applied | Triggers when a user performs a search within the object list. |
| \[WE\] Object List - Pagination Navigated | Triggers when a user navigates to a different page of results. |
| \[WE\] Object List - Hierarchical List Expanded Collapsed | Triggers when a user expands or collapses a hierarchical node in the object list (for tree-structured data). |
| \[WE\] Object List - Footer Link Selected | Triggers when a user selects a link in the footer of the object list, for example, View All. |
[Table 7. Object list event details]

{#we-events-detail__table_ylz_lkc_f3c}