---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Define the workItem property in the Work scheduler page configuration

# Define the workItem property in the Work scheduler page configuration {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add the workItem property to the Work scheduler page configuration to receive the workItem object provided by the work queue.

## Before you begin

Important:  
Starting with the Brazil release, Work scheduler is no longer deployed, enhanced, or supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Role required: admin, workspace_admin, or ui_builder_admin​

## Procedure

1. In the Page configuration section, select the Config tab.
2. In the Properties section, select Edit.
3. In the Edit properties pop-up window, select +Add.
4. In the Property name field, enter workItem.
5. From the Type menu, select JSON.
6. Select Add.
7. Select Save.  
   The workItem property is created.
8. Hover over the workItem property and select the Dynamic data binding icon (![Dynamic data binding icon]()).
9. In the workItem field, type @state.workItem.
10. Click Save.  
    Here's a demo on how to define the workItem property in the Work scheduler page configuration.

## What to do next

[Define event mappings for Work scheduler](https://www.servicenow.com/docs/access?context=work-sched-event-mapping&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US)