---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Workforce Optimization for Customer Service reference

# Workforce Optimization for Customer Service reference {#ariaid-title1}

* Release version: Australia
* 
* Updated May 18, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Reference information for Workforce Optimization for Customer Service, including manager workspace landing page KPIs, data visualizations, and role requirements.