---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View work orders

# View work orders on Business Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View work orders and work order details related to your cases from the Business Portal.

## Before you begin

Activate the Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration).

Role required: sn_customerservice.customer

## About this task

When an agent creates a work order from a customer service case, customers can view the related work orders and work order details from the Business Portal.

## Procedure

1. Navigate to the Business Portal.
2. Navigate to RequestsView submitted requestsView work orders in the portal header.  
   A list of work orders is displayed, including the work order number, priority, state, and short description.
3. Select a work order to view its details.
**Related topics**   

* 

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