Default wrap-up codes and configuration settings available for email interactions in Customer Service Management.
Table 1. Default wrap-up codes
| Wrap-up code |
Description |
| Issue resolved |
Interaction closed after the reported issue was resolved. |
| Task Created |
Interaction closed after a follow-up task or case was created for further action. |
| Closed due to customer inactivity |
Interaction closed as the customer did not respond within the defined follow-up period. |
Table 2. Wrap-up configuration settings
| Setting |
Description |
Default |
| Table |
The interaction table for which wrap-up codes apply. |
Interaction |
| Type |
The interaction type. |
Email |
| Wrap-up duration |
Timeout period for agents to submit a wrap-up code after closing an interaction. |
2 minutes |
| Default wrap-up code |
The wrap-up code applied automatically if the agent does not submit within the timeout. |
Issue resolved |