Configuring credentials in the Redox engine for sending requests to a ServiceNow instance

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • You configure your ServiceNow instance credentials in the Redox engine for sending requests to a ServiceNow instance.

    As a Redox administrator, configure your ServiceNow instance credentials in the Redox engine to send requests to a ServiceNow instance. For more information, see the Redox documentation.
    Note:
    To send requests to a ServiceNow instance from the Redox engine, ensure that you enter the REST API URL in the following format: https://<instance name>/api/sn_redox/v1/redox_webhook_callbacks.

    In the Redox engine, a request is determined by the event type and workflow setup for your integration. For more information, see Supported data models and event types for Redox Inbound Integration.