---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add personal notes

# Add personal notes {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Personal notes allow agents to record information that remains private and is not visible to other agents working on that case.

## Vorbereitungen

Role required: sn_hr_core.case_writer

## Warum und wann dieser Vorgang ausgeführt wird

Unlike working notes, which are accessible to all agents assigned to a case, personal notes provide a secure way to document sensitive information that shouldn't be shared with the broader team. For example, when managing
Employee Relations cases, agents can use personal notes to document confidential details.

## Prozedur

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Select the Lists icon (![HR Workspace Lists icon]()).
3. Select an HR case.
4. In the Contextual Side Panel, select the Personal Notes icon( ![Personal notes]()).  
   The case must be in ready, work in progress, or awaiting acceptance state.
5. Enter your notes.
6. **Wahlweise:** Select +Add file to add an attachment.