---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure HR case context

# Configuring the HR case context {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure recommended actions to create a context, rule, and recommendations with action types such as guidance.

## Contexts in Recommended Actions for HRSD {#config-rc-hr__section_xkh_3bd_b3c}

A context enables agents to see recommendations for a specific type of record when certain rules are met. These recommendations can help agents by suggesting actions to take based on the record context.  For more information,
see [Contexts in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-contexts&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

The Recommended Actions for HRSD application ships the HR Case Context. Add rules, recommendations, guidance to this context based on your business requirements. To access HR Case Context, navigate to AllRecommended actionsContexts

## Guidance-based recommendations {#config-rc-hr__section_myc_gcd_b3c}

The following guidance-based recommendations are provided by default for similar cases, and KB articles.
To create guidance, see [Create a guidance in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-guidances-create&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

## Rules in Recommended Actions for HRSD {#config-rc-hr__section_f4v_nbd_b3c}

A rule is a set of conditions that applies to a context. A rule shows recommendations to agents with certain roles for records that meet certain conditions. For more information, see [Rules in Recommended Actions](https://www.servicenow.com/docs/access?context=ra-csm-rules&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).

The Recommended Actions for HRSD application ships the HR Case Approval rule by default.

## Search Application Configuration {#config-rc-hr__section_wtn_vjd_b3c}

The HR system includes the \[AIS\] Recommended Actions for HR Search Config by default. This application supports the AI search for various records in Agent Workspace for HR Case Management, including cases, and KBs.