---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a case for an affected employee

# Create a case for an affected employee {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

As a case manager, create a case for an affected employee to identify and follow up
with other employees who might have come in contact with the affected employee.

## Vorbereitungen

Role required: sn_imt_tracing.case_manager

## Warum und wann dieser Vorgang ausgeführt wird

Wichtig:  
There can be only one active case for an affected employee. You can create a new case for the same employee only if the active case is closed or cancelled.

If the [Emergency Self Report](https://www.servicenow.com/docs/Nf4VYGbTmm4wBZ36VrNcvQ#set-up-emergency-self-report "To set up Emergency Self Report, install the application. Then configure user access, a dedicated knowledge base, and system properties.") application is installed and an
employee is reported being in quarantine through the [self-reporting option](https://www.servicenow.com/docs/gpwKIJL7jTAbt_uSOa9tOQ#emergency-self-report__section_tfx_xw5_1lb), the system automatically creates a case. If an
active case exists for the employee at the time of reporting, a work note is added
to that case.

## Prozedur

1. Navigate to AllContact TracingCase ManagementCreate New Case.
2. On the form, fill in the fields.  
   {#create-exposure-case__table_k4m_3mp_ylb__entry__2}

   | Field | Description |
   |-|-|
   | Reported person | Name of the affected employee. |
   | Location | Location of the affected employee. |
   | Date reported | The date on which the person was reported to be affected. |
   | Reported source | Source from which the employee was reported to be affected, such as through health screening, self-reporting, or location. |
   | Case manager | User assigned to work on the case. Users who have the sn_imt_tracing.case_manager role are listed. Hinweis: If a case was automatically created when the employee self-reported as being in quarantine, the case manager field is empty. Case managers can assign the case to themselves or to any other case manager. Only the assigned case manager can work on the case. |
   | Case status state | Current state of the case. |
   | Case start date | The date on which the case is created. |
   | Case end date | The date on which the case is closed. |
   | Watch list | Other users who need to know about the status of the case. |
   | Confidential | Option for keeping the case confidential to protect the privacy of the affected user. A confidential case can be accessed only by the case manager and users added in the Watch list field. |
   [Tabelle : 1. Case form]

   {#create-exposure-case__table_k4m_3mp_ylb}
3. Click Submit.

## Ergebnisse

A case for the affected employee is created. If notifications are enabled, the case manager assigned to the case is notified via email.

An exposed contact record is created for the
reported person with the default health status set to Infected.

The Exposed contacts visualization section
appears.  
The following related lists appear in the case:

* Diagnostics Requests: Used to request a diagnostic report to identify all impacted employees.
* Exposed Contacts: Potentially exposed contacts to follow up with about their health status.
* Case Tasks: The tasks created for each potentially exposed contact to track the follow-up.
* Notes: Notes containing the names of individuals submitted in the daily contact logs by the affected employee during the period specified for the case. If the end date is not specified in the case, all daily log notes submitted by the affected employee after the case start date are listed.
{#create-exposure-case__ul_eb3_5wh_zlb}

## Nächste Maßnahme

[Run the
diagnostic request](https://www.servicenow.com/docs/QS4_wpELTDpiprVdh2Qg3g "As a case manager, run the diagnostic request to identify other employees who might have come in contact with the affected employee.") to identify all potentially exposed employees and add them to the case for follow-ups.

You can also add
potentially exposed contacts to the case manually from the Exposed Contacts related
list.

If you have the [Safe Workplace Dashboard](https://www.servicenow.com/docs/6UjeOXHMg5ncePM4qn~1aQ "By using a map, you can review your organization's status regarding personnel and facility readiness to reopen.") application installed, you
can view a trend of active cases and potentially exposed contacts over a given time
period for a campus or location on the dashboard.