---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Add Teams Chat widget

# Add Teams Chat widget {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Add the Teams Chat widget to enable employees to view or continue chats with agents
and view and access the content of attached files in the Employee Center.

## Vorbereitungen

Role required: sp_admin

## Prozedur

1. Navigate to AllStandard TicketStandard Ticket Configuration.
2. On the Ticket Configurations page, select New.
3. On the Ticket Configuration form, fill in the fields.  
   For more information about the field descriptions, see [Configure the standard
   ticket page](https://www.servicenow.com/docs/access?context=configure-st-page&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).
4. Right-click in the page header and select Save.
5. From the Tab Configurations related list, select New.
6. On the Tab Configuration form, fill in the fields.  
   Some fields require values specific to this task.
   * For the Type field, select Custom.
   * For the Tab name field, enter <kbd class="ph userinput">Teams chat</kbd>.
   * For the Widget field, search for and select Teams Chat.

   {#add-teams-chat-widget-hr__ul_hfr_fxh_g5b} {#add-teams-chat-widget-hr__id_tln_2vn_g5b__entry__2}

   | Field | Description |
   |-|-|
   | Type | Tab type based on which a widget is displayed. Possible options are: * Activity * Associated Requests * Attachments * Custom * Variable Editor (Read-Only) * Variable Summarizer {#add-teams-chat-widget-hr__ul_n3g_kcy_2mb} |
   | Tab name | Name of the tab. |
   | Application | Application associated with the ticket configuration. |
   | Order | Order in which the tab should be displayed in the tabs section. The tab with the least order is the tab selected on the page load. |
   | Advanced | Option to enable adding a script for the tab visibility. By default, this check box is cleared. |
   | Visible(Script) | Script for the tab visibility. * If the script returns true, the tab is visible on the standard ticket page. * If the script returns false, the tab is not visible on the standard ticket page. {#add-teams-chat-widget-hr__ul_p15_knw_3pb} Hinweis: This field appears only when the Advanced check box is selected. |
   | Visible | Conditions for the tab visibility. This is not displayed if the Advanced check box is selected. |
   | Widget | Widget that should be displayed in the tabs section. This field appears only when Custom is selected from Type. |
   | Widget parameters | Comma-separated list of tab widget parameters. This field appears only when Custom is selected from Type. |
   [Tabelle : 1. Tab Configuration form]

   {#add-teams-chat-widget-hr__id_tln_2vn_g5b}
7. Select Submit.
8. On the Ticket Configuration form, select Update.

## Ergebnisse

A Teams Chat tab is added in each record of the Employee Center My
Request page for the configured ticket type or table.