---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Integrating Employee Center and Virtual Agent with Microsoft Teams for GCC-H or DoD

# Integrating Employee Center and Virtual Agent with Microsoft Teams for GCC-H or DoD {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can integrate Employee Center and the Virtual Agent bot with Microsoft Teams to enable Government Community Cloud High (GCC-H) and US Department of Defense (DoD) customers to interact with agents through Virtual Agent and access the attached files in Employee Center.

## Prerequisites {#ec-teams-va-integration-gcch__section_b1k_fgn_btb}

Before integrating Employee Center with your Microsoft Teams tenant, ensure that the following prerequisites are met:

* Your ServiceNow instances have been upgraded to the Vancouver release.
* You have not previously attempted to install the Conversational Integration with Microsoft Teams app on your instances.
* You have the admin permissions on ServiceNow and Microsoft Azure instances.
{#ec-teams-va-integration-gcch__ul_ib4_hhn_btb}

## Integration process {#ec-teams-va-integration-gcch__section_xtn_zrq_5xb}

The overall process to integrate Employee Center with your Microsoft Teams tenant involves the following tasks:

1. Activate the IT Service Management integration with Microsoft Teams plugin (sn_now_teams_it) and Glide Virtual Agent plugin (com.glide.cs.chatbot).  
   Hinweis:  
   For more information on activating plugins, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US).
2. [Create Microsoft Azure application and authenticate users to access Employee Center in Microsoft Teams](https://www.servicenow.com/docs/bGqLyPtZf2K1FF10j~SGbg "Create a Microsoft Azure application in the Microsoft Azure portal to enable agents to start and import the chat conversations, and assign permissions to users to view the Employee Center dashboard in the Microsoft Teams application.").
3. [Create a bot in Microsoft Teams for GCC-H or DoD](https://www.servicenow.com/docs/access?context=create-msteams-bot-gcch&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
4. [Integrate your self-configured bot with Microsoft Teams for GCC-H or DoD](https://www.servicenow.com/docs/access?context=link-msteams-bot-snow&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
5. [Update your Microsoft Teams tenant URL for GCC-H or DoD](https://www.servicenow.com/docs/jG2C8LDqEIrReFB9sisLHA "Configure your Microsoft Teams tenant URL for Government Community Cloud High (GCC-H) or US Department of Defense (DoD).").
6. [Modify and download the manifest file for GCC-H or DoD](https://www.servicenow.com/docs/PhzR7lWj3qNp4j09bvSYkQ "Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.").
7. [Upload manifest file in Microsoft Teams](https://www.servicenow.com/docs/5uM4EK9ENgoX0pGWloLPVA "Upload the manifest file in Microsoft Teams to integrate Microsoft Teams with your ServiceNow instance.").
{#ec-teams-va-integration-gcch__ol_et3_1sq_5xb}
* **[Modify and download the manifest file for GCC-H or DoD](https://www.servicenow.com/docs/PhzR7lWj3qNp4j09bvSYkQ)**   
  Create and download the ServiceNow for Microsoft Teams manifest file from your instance to enable Microsoft Teams to use the ServiceNow for Teams app.