---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Import a Microsoft Teams chat as a guest user

# Import a Microsoft Teams chat as a guest user {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Import your Microsoft Teams chat with an external organization user as
a guest user.

## Vorbereitungen

Role required: agent

## Warum und wann dieser Vorgang ausgeführt wird

This procedure is accomplished through the classic ServiceNow® user
interface. For information about the same procedure accomplished through the
workspace, see [Import messages from Agent Workspace](https://www.servicenow.com/docs/Arbz_xYYWPMNHOCadw51Cg "You can import the conversation with a user from the agent workspace and append them in the Comments to store all the important messages in the ServiceNow.").

When a guest imports a chat, attachments are not uploaded to the record. Attachments
appear as a link to the file on the Microsoft OneDrive
application.

## Prozedur

1. Launch Microsoft Teams.
2. Navigate to ServiceNow for Microsoft TeamsEmployee CenterMy Requests.
3. Open the ticket that you want to work on in your ServiceNow instance.
4. Select Import messages from Microsoft Teams.
5. On the Import messages from Microsoft Teams form, select the Show conversations list and determine the conversations to display.
   * To list all the conversations created for the record, select Started from this record.
   * To list all conversations related to the logged-in agent, select Started from this record.
   {#import-chat-as-guest-user__choices_qdp_cgw_g5b}
6. Select the Select a conversation list and choose the messages, files, and the images you want to import.
7. On the Import messages from Microsoft Teams form, select the Import messages as list and choose the location to append the imported messages.
   * To append the imported messages in the Additional comments field and allow customers to view messages, select Additional comments.
   * To append the imported messages in the Work notes field and keep the messages internal, select Work notes.
   {#import-chat-as-guest-user__choices_tpd_cqw_g5b}
8. Select Import.