---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Map Microsoft Azure email to ServiceNow instance

# Map Microsoft Azure email to ServiceNow instance {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a custom email field to use Microsoft Teams app to initiate call for the agents to resolve the tickets raised by users.

## Vorbereitungen

Role required: admin

## Warum und wann dieser Vorgang ausgeführt wird

If your email field on the sys_user table in your ServiceNow® instance does not match email on the Microsoft Azure tenant for the user, then mapping is required. The default mapping is to the email field and stored in the system property field sn_now_azure.user_email_field. Use this procedure to change the
email field value as needed.

## Prozedur

1. Copy the user_email_field value.
   1. Open your ServiceNow instance.
   2. Navigate to AllSystem SecurityUsers and GroupsUsers.
   3. Select a user.
   4. Right-click on the form header and select ConfigureForm Layout.
   5. In the Create new field section, fill in the fields.  
      {#map-azure-email-to-sn-instance__table_cx1_dmv_gsb__entry__2}

      | Field | Description |
      |:-|:-|
      | Name | Enter the name of the field as you want it to appear on forms and lists. Example: User Principal Name. |
      | Type | Select a field type as String. |
      | Field length | Select a field length. This field is visible only for certain field types. |
      [Tabelle : 1. Create new field]

      {#map-azure-email-to-sn-instance__table_cx1_dmv_gsb}
   6. Select Add.  
   7. In the Selected slush bucket column, move the field in the desired location on the form.
   8. Select Save.  
      The field now appears on the form in the designated location.

      The admin must enter the email used for Microsoft Teams in this field.

      You need to configure the newly created field value as the default field for initiating chats with the employee in Microsoft Teams.
   9. Right-click on the field and select Show \<value of the field name\>.  

      The dictionary info of the field name can be viewed.

   10. Right-click on the Field and copy the value.
   {#map-azure-email-to-sn-instance__substeps_ipn_3zq_5wb}
2. Change the email field value.
   1. Navigate to NotifyMicrosoft TeamsProperties.
   2. Paste the copied email field value in the field Specify a valid teams email field value. This field value will be used when a new Microsoft Teams Conference Call is initiated of the Microsoft Teams Properties form.  
      The default value is <kbd class="ph userinput">email</kbd>.
   3. Select Save.  
      Hinweis:  
      Ensure that the email address for all the users for the newly created field is updated with the email associated with Microsoft Teams app.
   {#map-azure-email-to-sn-instance__substeps_yr5_w1r_5wb}