---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow for Microsoft Outlook

# ServiceNow for Microsoft Outlook {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

The ServiceNow integrations with Microsoft Outlook help you create a better, more connected experience for users. Employees get seamless self-service without having to leave the Outlook client, and agents can resolve cases faster.

## ServiceNow for Microsoft Outlook Overview {#sn-ms-outlook-integration__section_rpv_yp4_1bc}

ServiceNow for Microsoft Outlook leverages the [Outlook Actionable Messages](https://www.servicenow.com/docs/access?context=outlook-actionable-messages&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) plugin to provide the following features:

* Employees and agents receive notifications about request submissions, updates, and completion, making it easier to track, plan, and collaborate on issues.
* Managers and approvers receive summaries and detailed reports for approval requests with actionable messages to approve or reject requests.
* Employees can provide feedback about their experience using the feedback card embedded in the emails.
* Employees can take surveys about their experience using the survey card embedded in the emails.
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## Get started {#sn-ms-outlook-integration__section_xb5_zm4_1bc}

|-|-|-|
| [ConfigureProvide employees with seamless self-service without leaving the Outlook client.](https://www.servicenow.com/docs/i_rz~q0IfoyphsMdiqR_9Q "Configure ServiceNow for Microsoft Outlook to provide employees with seamless self-service without leaving the Outlook client.") | [UseView reports, approve requests, and provide feedback from within email messages.](https://www.servicenow.com/docs/s_YElwvqMA~Mp5BylBPK6w "Use the ServiceNow integration with Microsoft Outlook to view reports, approve requests, and provide feedback from within email messages.") | [ReferenceInformation about lists and forms used to configure Outlook Actionable Messages.](https://www.servicenow.com/docs/wK9~BYBAAMs_qrn7wT9q8w "Reference topics provide additional information about the lists and forms that you use to configure ServiceNow for Microsoft Outlook.") |
[ ]

{#sn-ms-outlook-integration__table_yb5_zm4_1bc} Warnung:  
After Microsoft retired External Access Token (EAT) authentication for Outlook Actionable Messages on March 31, 2026, actionable messages that rely on EAT will stop working. To ensure uninterrupted functionality with actionable message, you must migrate to Microsoft Entra ID token authentication and update the Outlook Actionable Messages app registration in your ServiceNow instance. Refer to [Update Outlook Actionable Messages authentication to Microsoft Entra ID](https://www.servicenow.com/docs/5BO8a52~dHUanPvFj_iUUQ "Microsoft will retire External Access Token (EAT) authentication for Outlook Actionable Messages on March 31, 2026. Microsoft Entra ID token authentication is required for Outlook Actionable Messages.").

## Troubleshoot and get help {#sn-ms-outlook-integration__section_dc5_zm4_1bc}

* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## Additional resources {#sn-ms-outlook-integration__section_zgs_c3m_3hc}

* Learn more about what's new and changed, see the [HR Service Delivery
  release notes](https://www.servicenow.com/docs/access?context=hr-service-delivery-landing&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
* Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
* Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).
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