---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Universal Request integration

# Configure Universal Request integration with Microsoft Teams {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Complete the following procedures to configure the Universal Request integration with Microsoft Teams.
* **[Set up Virtual Agent for Universal Request integration with Microsoft Teams](https://www.servicenow.com/docs/NcWkNHZdTBFQgoEWNcVNzA)**   
  Publish the default Virtual Agent topics (conversation flows) so that they can be used in the Universal Request integration with Microsoft Teams application.