---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management
Release :
- australia
ft:locale :
- de-DE
ft:publication_title :
- Australia Employee Service Management
ft:clusterId :
- emplsm
bundleId :
- emplsm
workflow :
- Employee
---
# Manage approvals from Microsoft Teams
# Manage approvals from Microsoft Teams {#ariaid-title1}
* Freigeben Version: Australia
*
* Aktualisiert 12. März 2026
*
*  1 Minute Lesedauer
Manage Concur expense approvals using Virtual Agent actionable notifications in Microsoft Teams to resolve the approval directly in the Virtual Agent conversation without involving a live agent.
## Vorbereitungen
* The Virtual Agent integration is supported only for users who have a user record in your ServiceNow instance. Users must link their accounts to Microsoft Teams and enable Virtual Agent notifications.
* Install the Approvals hub integration with the SAP Concur (sn_ex_cnc) plugin.
{#va-concur__ul_ymf_f3w_pxb}
For more information on receiving notifications, see [Conversational Integration with Microsoft Teams](https://www.servicenow.com/docs/access?context=teams-conv-integration&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) and [Enable Virtual Agent notifications](https://www.servicenow.com/docs/access?context=enable-va-notifications&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). For more information on Virtual Agent, see [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
Role required: approver_user
## Prozedur
1. Launch the Microsoft Teams application.
2. Open the Now Virtual Agent chat window.
3. Enter Show notification in the chat window.
4. **Wahlweise:** View the report by selecting View Report.
You can also view the report later by selecting Skip and entering Show notification in the chat window.
5. **Wahlweise:** View expense and receipt items by selecting Expenses and Receipts.
A maximum of 12 expense items are displayed in the report. To view all items, select View full report.
6. Approve or reject the report.
Hinweis:
You cannot accept or reject a report if the assigned approver has been modified or the report has been updated or closed.
| Decision | Action |
| Approve the report | Select Approve. |
| Reject the report | 1. Select Send back. 2. Enter a reason for rejecting the report. {#va-concur__ol_ekh_rjd_4xb} |
|-|-|
{#va-concur__choicetable_wnl_kjd_4xb}
**Zugehörige Konzepte**
* [Use the Employee Center topic pages](https://www.servicenow.com/docs/jCKoLTULypaCqwCtrEWn9A "The Employee Center topic pages contain the breadcrumbs widget, topic header widget, sub-topic widget, and the topic content widget.")
* [Topic managers and contributors for topic page management](https://www.servicenow.com/docs/c7yNDKTqxGupfZ0B_RTQlQ "While topic managers control the topic level decisions, the contributors manage the connected content, quick links, adding applications, and featured content on the topic page.")
* [Use the My To-dos page](https://www.servicenow.com/docs/kc7D9BhHOCB6RrI4mAYnbw "Use the To-dos page to review all tasks that are assigned to you and prioritize them.")
* [View advanced portal navigation](https://www.servicenow.com/docs/uoEbY2Pngn_bRi3SJm6__w "Use the enhanced navigation experience that helps you with better content discovery.")
* [Use approval experience](https://www.servicenow.com/docs/cULs5AQPd~E8ANNVI4KH~g "Use the My tasks section to track and fulfill the requests from the portal and Now Mobile.")
* [Task filters on My tasks](https://www.servicenow.com/docs/3OZm2BcCzKaSKyEkfMFStA "Use the enhanced filters experience to manage and prioritize the tasks. Using the filters, employees and managers can have better visibility into the time-sensitive and business-critical tasks.")
* [View the Recommended for you content](https://www.servicenow.com/docs/d9pEUEz1VYz8bYkoRJOfLQ "Access all the content recommended for you from from a central location in one-click.")
* [View employee profile](https://www.servicenow.com/docs/7i1a~_uPFvPrqoXnray70w "View the employee profile with your personal information from the employee portal and Now Mobile.")
* [Use Personalized Answers](https://www.servicenow.com/docs/eF4UfArewDVDcLQ5Kla5EQ "Employees can use the AI-search enabled feature to seek information about their leave balance and more on the Employee Center search page.")
* [Employee Profile org chart widget](https://www.servicenow.com/docs/wPV7ccLWwDLNc4nEqJle1Q "Use the Employee Profile org chart widget to easily browse, search, and navigate through the organization chart.")
* [RTL support for Employee Center](https://www.servicenow.com/docs/o1EI~hJKHVM2oByZdWSccQ "As an employee, you can change the display of the user interface from right-to-left.")
* [Access applications from App Launcher](https://www.servicenow.com/docs/01HDNt8U17GHulyWR_1coQ "Access all your applications from a central location in one-click.")
* [Use Guided Self-Service](https://www.servicenow.com/docs/fRVF~t6n_hfQW4~VtOdxgw "Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.")
**Zugehörige Tasks**
* [Manage approvals from a Microsoft Outlook email](https://www.servicenow.com/docs/H~t8UgVwfFCyVd4prgkdsA "Approve or reject Concur expense reports from a Microsoft Outlook email message.")
* [Use Employee Center from Zoom](https://www.servicenow.com/docs/r459Ni5D~PQoPoFQvzGuUg "Access and use the ServiceNow Employee Center capabilities from Zoom client.")
* [Manage favorites](https://www.servicenow.com/docs/pbbRIcY2vjrTJAZ4JQIPsg "Mark the content as your favorites and easily access all your favorites.")