---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Use guided tours

# Use Guided Tours in Employee Relations {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use guided tours in Employee Relations to get an overview of Employee Relations cases.

## Vorbereitungen

Role required: admin,sn_hr_er.case_writer,sn_hr_er.case_reader

## Warum und wann dieser Vorgang ausgeführt wird

Guided tours help train and onboard users within the workspace. Each tour is designed to provide an overview, guide you through a task, or complete a process. If needed, administrators can create more tours. For more
information, see [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

When you visit a page that has a guided tour for the first time, a welcome screen appears. You can choose to either begin the tour or skip the tour. The tour can be revisited from the Help Center menu.

Guided tours in Employee Relations are only available in report misconduct cases. The tour is inactive by default. To enable the guided tour, see [Enable guided tours in Employee Relations](https://www.servicenow.com/docs/jgzrLOjcMYZ_XFT2RgrFOA "Enable guided tours in Employee Relations to get an overview of Employee Relations cases.").

## Prozedur

1. Navigate to AllHR Case ManagementHR Agent Workspace.
2. Select the Lists icon (![Lists icon]()).
3. Select an ER case.
4. Select the Show help icon (![Show help icon]()).
5. **Wahlweise:** Select the Pin Help Center menu icon ![Pin Help Center menu]() to pin the Help Center side panel on the page.
6. Select Take a Tour.
7. Take the necessary action and select Next to progress through the tour.  
   For ending the tour at any point, you can select End Tour in the side panel or select the Close button in the pop-up window and confirm to end the tour.
8. Select Done after the tour is ended.
{#guided-tour-er__steps_ijt_j5m_vbc}