---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# HR Benchmarks KPIs

# HR Benchmarks KPIs {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

You can enable or disable a benchmark KPI, and customize KPI conditions. Integration with Performance Analytics provides daily data collection and drill down capabilities on KPI data.
{#hr-benchmarks-kpi__table_w4c_fdh_tfc__entry__2}

| KPI | Description |
|-|-|
| Average age of closed onboarding cases | \[\[Summed duration of closed cases \> Lifecycle Event Type.Event type = Onboarding\]\]/\[\[Number of closed HR Cases \> Lifecycle Event Type.Event type = Onboarding\]\]/24 |
| Average age of closed cases for COE HR talent management | \[\[Summed duration of closed cases \> COE = HR Talent Management Case\]\]/\[\[Number of closed HR Cases \> COE = HR Talent Management Case\]\]/24 |
| Average age of closed cases for COE HR total rewards | \[\[Summed duration of closed cases \> COE = HR Total Rewards Case\]\]/\[\[Number of closed HR Cases \> COE = HR Total Rewards Case\]\]/24 |
| Average age of closed cases for COE HR workforce administration case | \[\[Summed duration of closed cases \> COE = HR Workforce Administration Case\]\]/\[\[Number of closed HR Cases \> COE = HR Workforce Administration Case\]\]/24 |
| % of HR cases resolved using KB articles | \[\[HR cases closed using a KB\]\]/\[\[Number of closed HR Cases\]\] \* 100 |
| Average case survey score | HR.Case.Survey.Metric |
| Average age of open cases | \[\[Summed duration of open cases\]\]/\[\[Number of open cases\]\]/24 |
| Average age of closed cases | \[\[Summed duration of closed cases\]\]/\[\[Number of closed HR Cases\]\]/24 |
[Tabelle : 1. HR Benchmarks KPIs]

{#hr-benchmarks-kpi__table_w4c_fdh_tfc}