---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Request an electronic signature through the Docusign service

# Request an electronic signature through the Docusign service {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Request an electronic signature through the DocuSign service. When the case state changes to Ready, the flow triggers
and creates DocuSign tasks for all of the signers. For parallel signing, the tasks are assigned all at once.
For serial signing, the tasks are created in the order defined.

## Vorbereitungen

An HR integrations administrator must have set up the integration between HR Service Delivery and the DocuSign system before requests can be made. See [Integrating with the DocuSign service](https://www.servicenow.com/docs/Lo2_aREQo86JdxyYyPixlw "Request electronic signatures through the DocuSign service with the DocuSign integration.") for more information.

Role required: sn_hr_core.case_writer

## Prozedur

1. Navigate to AllHR Case ManagementCreate New Case.
2. In the Search for Employee field, select the employee you are creating the case for.
3. In the Case Details section, in the HR service field, select an HR service.
   * Request Signature using DocuSign on Adhoc Document
   * Request Signature using DocuSign Template
   * \<Name of custom HR service\>

   {#request-e-signature-through-docusign-service__choices_dq3_3rb_zhb}  
4. Fill in the other fields on the form, as appropriate.  
   For further details on the form fields, see [Create an HR case](https://www.servicenow.com/docs/LM3xn9YR0yBfqwFTo6rQUQ "Create HR cases for employees or other individuals that require an HR service. Note that employees can also use the HR Service Portal to create HR cases for themselves.").
5. Click Create Case.
{#request-e-signature-through-docusign-service__steps_u4n_yps_c3b}

## Nächste Maßnahme

When the case state changes to Ready, the flow triggers and creates DocuSign tasks for all of the signers. For parallel signing, the tasks are assigned all at once. For serial signing, the tasks are assigned in the order defined.  
Hinweis:  
* The tasks are created using the HR task template named DocuSign Task Template.
* Users with the sn_hr_core.admin role can track the flow execution with the Show Flow related link. If a case is cancelled from platform, you must manually cancel the associated flow. Otherwise, the flow will remain in waiting. To cancel the flow, click the Show Flow related link to open the flow designer in a new window, and then click Cancel Flow.
* Signers must complete their DocuSign tasks through a self-service portal such as the Employee Center. Signing in platform is not supported.
{#request-e-signature-through-docusign-service__ul_ps4_hr4_f3b}
{#request-e-signature-through-docusign-service__table_gkn_cs4_f3b__entry__2}

| Action | Result |
|-|-|
| Document signed by all | * Case and tasks closed completed * Signed document(s) attached to case and tasks {#request-e-signature-through-docusign-service__ul_fzv_xr4_f3b} |
| Document declined | * Case and declined task closed incomplete * Pending tasks canceled * No attachments to case {#request-e-signature-through-docusign-service__ul_u3n_5r4_f3b} |
| Document voided or flow errored | * Case closed incomplete and tasks canceled * No attachments to case {#request-e-signature-through-docusign-service__ul_wmf_sr4_f3b} |
[Tabelle : 1. Case and task status change]

{#request-e-signature-through-docusign-service__table_gkn_cs4_f3b}