---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Sending an email from a case

# Sending an email from a case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Send any communication related to HR Workforce Administration cases using the Send
email feature. Minimise typing errors by auto-populating the email address of the subject
person (of the case) in the email.

## Vorbereitungen

Role required: sn_hr_core.case_writer

## Prozedur

1. Navigate to AllHR Case ManagementAgent Workspace for HR Case Management.
2. Create a case under the HR Administration Workforce category.
3. For the Verification of Employment service HR service, fill in the Document template category, Document template, and Subject person fields.
4. For the Employee Verification Letter HR service, fill in the Document type, PDF template, and Subject person fields.
5. Click Preview document.
6. In the window, click Generate.  
   A document is generated and added as an attachment to the case.
7. Click Send Email.  
   In the Send email window, the Recipient email field is auto-populated with the email ID of the subject person. Click OK.  
   An email along with the generated document is sent to the intended recipient.
{#send-email-cm__steps_kwl_25y_c5b}