---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Dashboard

# Issue Auto Resolution for HR dashboard {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application.

## Dashboard overview {#iar-for-hr-dashboard__section_ozv_ywm_rvb}

The dashboard shows you a near real-time window into the application's case resolution performance of identifying and auto-resolving noncritical cases.

The following example shows the viewing perspective of the dashboard.
Abbildung : 1. Dashboard user interface

## Reports and indicators {#iar-for-hr-dashboard__section_lrk_z3g_fvb}

The following table shows the reports and indicators that you use to track and monitor the application's performance.  
{#iar-for-hr-dashboard__table_wcr_bjg_fvb__entry__3}

| Graph title | Type | Description |
|-|-|-|
| All cases | Donut | Total number of general inquiries that the employees raised. Hinweis: The data points for this report are predicted by the underlying Machine Learning (ML) solution and differ from the Non critical cases report. |
| Auto resolved (noncritical cases) | Single Score | Issue Auto Resolution application responded to cases with self-service content as recommendations. |
| Estimated time savings | Single Score | Total hours you saved by using the Issue Auto Resolution application. |
| Estimated cost savings | Single Score | Estimated costs for resolving the open cases (open cases multiplied by the average level/tier 1 cost per case). |
| Simulate cost savings | Single Score | Estimates your cost savings. |
| Estimated cost of open cases | Single Score | Estimated monetary value your organization must spend to resolve open cases. |
| Mean time to resolve | Single Score | Average time to resolve cases that were predicted as non-critical cases. Hinweis: Case resolution time depends on the employee's feedback and service level agreements (SLAs). |
| Current auto resolution rate | Single Score | Number of cases that were auto-resolved from the total number of cases that were predicted as non critical. |
| Auto-resolution attempted | Single Score | Total number of cases for which deflection is attempted cases that passed through the AI prediction. |
| Resolved by IAR | Horizontal Bar | Number of cases auto-resolved through the Issue Auto Resolution application for each HR center of excellence (COE). |
| Request channels | Donut | Percentage of general inquiries that were received through request channels. |
| Employee feedback for non critical cases | Vertical Bar | Employee feedback pattern for all non-critical cases for the Issue Auto Resolution application. |
[Tabelle : 1. Graph type and description]

{#iar-for-hr-dashboard__table_wcr_bjg_fvb}

## Detailed report view {#iar-for-hr-dashboard__section_yzz_kg2_2vb}

Each dashboard report is related to a data source (table or indicator). Select each data point in a report to see the detailed list of data.

The following example shows how selecting any data point on the dashboard gives you the complete list report.
Abbildung : 2. Viewing list report

## Dashboard filters {#iar-for-hr-dashboard__section_o14_sq2_2vb}

Use the dashboard filter to get the results that are based on a selected date range.

The following example shows what the date filter option looks like in the dashboard.
Abbildung : 3. Viewing date filters