---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a deflection rule for sales contracts

# Create a deflection rule for sales contracts {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a deflection rule for providing guidance to requesters for a sales contract
based on the specified conditions.

## Vorbereitungen

Role required: sn_lg_contracts.contracts_config

## Prozedur

1. Navigate to AllLegal AdministrationSimple Contracts AdminDeflection Rules.
2. Create or modify a deflection rule.
   * To create a deflection rule, click New.
   * To modify an existing deflection rule, open the deflection rule from the list.
   {#create-contract-deflection-rule__choices_jlp_4zt_w4b}
3. On the form, fill in the fields.  
   {#create-contract-deflection-rule__table_nbm_c44_bhb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name of the deflection rule. |
   | Order | Order in which the deflection rule is run. If there are multiple rules that meet the conditions from a legal request, a deflection rule with a lower-order number is run for providing the guidance. |
   | Active | Option for marking the deflection rule as active. |
   | Short description | Brief description about the deflection rule. |
   | Table | Table in which the contract requests are saved. The table name is automatically set to Sales Contract Support \[sn_lg_ops_sales_contract_support\]. |
   | Conditions | Conditions under which the deflection rule applies. For example, to apply a rule when a sales contract has an opportunity size greater than or equal to $50,000, you would enter the following condition: \[Opportunity size\]\[greater than or is\]\[$50,000\]. |
   | Guidance | Message that is shown to the requester while submitting a sales contract review request to provide guidance. For example, you can add a link to knowledge base article relevant to the legal request or to external web page. Hinweis: Some formatting options, such as text alignment, underline text, and different fonts and sizes, might not apply in the output. |
   [Tabelle : 1. Deflection Rule form]

   {#create-contract-deflection-rule__table_nbm_c44_bhb}
4. Save the deflection rule.
   * Save a deflection rule by clicking Submit.
   * Save the changes to an existing deflection rule by clicking Update.
   {#create-contract-deflection-rule__choices_tkl_qfr_4nb}