---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Skill inputs and triggers for Now Assist for HRSD

# Skill inputs and triggers for Now Assist for HRSD {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer

Get a quick overview of the skill inputs and triggers for Now Assist for HR Service Delivery (HRSD). By configuring the inputs or triggers for a skill, you can determine how and when a skill is used.
Depending on the selected skill, you can configure the inputs or triggers. These settings determine how and when a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are
used to generate a case summary. A trigger initiates an action, such as when the system generates a chat summary.

## Chat summarization skill {#now-assist-hrsd-skill-inputs__section_lrc_tr4_hzb}

For the chat summarization skill, select the triggers that determine when a chat summary is generated and how a chat summary is displayed.  
The following table lists the triggers that you can configure for the chat summarization skill of the Chat Assist feature.{#now-assist-hrsd-skill-inputs__table_chat_summary_triggers__entry__2}

| Trigger | Description |
|-|-|
| Virtual Agent to Live Agent handoff | Chat summary that is generated when the chat handoff is done from Virtual Agent to a live agent. |
| Quick action | Chat summary that is generated when the live agent performs the `/summarize` quick action. |
| Short description | Short description field that is updated for the interaction when the live agent ends the chat. |
| Chat wrap-up | Chat summary that is generated when the live agent ends the chat. The Chat Summary field is updated for the interaction. |
| Bulleted list | Chat summary as an unordered list. |
| Task creation | Short description and Description fields that are auto-populated when a task is created. |
[Tabelle : 1. Triggers for the chat summarization skill]

{#now-assist-hrsd-skill-inputs__table_chat_summary_triggers}

## Case summarization skill {#now-assist-hrsd-skill-inputs__section_ijv_tr4_hzb}

The case summarization skill includes the inputs that identify the table and fields that are used when a case summary is generated.  
Hinweis:  
These fields are read-only.  
The following table lists the inputs for the case summarization skill.{#now-assist-hrsd-skill-inputs__table_case_summary_inputs__entry__2}

| Input | Description |
|-|-|
| Input table | HR Case \[sn_hr_core_case\] |
| Input fields | * Description * Priority * Short description * State * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_wht_y54_hzb} |
[Tabelle : 2. Inputs for the case summarization skill]

{#now-assist-hrsd-skill-inputs__table_case_summary_inputs}  
Hinweis:  
Case summarization is not available for Cancelled or Suspended cases.

## Resolution notes generation skill {#now-assist-hrsd-skill-inputs__section_z2l_vr4_hzb}

The resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for a case.  
Hinweis:  
These fields are read-only.  
The following table lists the inputs for the resolution notes generation skill.{#now-assist-hrsd-skill-inputs__table_resolution_notes_inputs__entry__2}

| Input | Description |
|-|-|
| Input table | HR Case \[sn_hr_core_case\] |
| Input fields | * Short description * Description * State * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_cmh_3v4_hzb} |
[Tabelle : 3. Inputs for the resolution notes generation skill]

{#now-assist-hrsd-skill-inputs__table_resolution_notes_inputs}

## Case sentiment analysis skill {#now-assist-hrsd-skill-inputs__section_j4q_bz3_l2c}

The case sentiment analysis skill includes the inputs and outputs that identify the table and fields that are used when a case sentiment is generated.  
{#now-assist-hrsd-skill-inputs__table_rbs_gbj_l2c__entry__2}

| Input | Description |
|-|-|
| Input table | Case \[case\] |
| Input fields | * Short description * Description * Priority * State * Creation date * Activities {#now-assist-hrsd-skill-inputs__ul_sbs_gbj_l2c} |
[Tabelle : 4. Inputs for the sentiment analysis skill]

{#now-assist-hrsd-skill-inputs__table_rbs_gbj_l2c}  
{#now-assist-hrsd-skill-inputs__table_lm1_qcj_l2c__entry__2}

| Output | Description |
|-|-|
| Sentiment values | * Positive * Neutral * Negative {#now-assist-hrsd-skill-inputs__ul_jdt_zdj_l2c} |
| Sentiment trend | * Improving * Declining * Stable {#now-assist-hrsd-skill-inputs__ul_d2l_vqq_xfc} |
| Sentiment reasoning | Reasons for providing the sentiment value. |
[Tabelle : 5. Outputs for the sentiment analysis skill]

{#now-assist-hrsd-skill-inputs__table_lm1_qcj_l2c}
{#now-assist-hrsd-skill-inputs__table_msm_4fv_52c__entry__3}

| Scheduled job name | Default value | Description |
|-|-|-|
| Sentiment analysis scheduled job (case) | True | Refreshes sentiments on the Trigger frequency screen for the Sentiment analysis skill. |
| Update sentiment historical records | False | When active, calculates sentiment and sentiment trends for historical records. |
[Tabelle : 6. Scheduled job for the sentiment analysis skill]

{#now-assist-hrsd-skill-inputs__table_msm_4fv_52c}

## Knowledge article generation skill {#now-assist-hrsd-skill-inputs__section_r3v_ywp_hbc}

The knowledge article generation skill includes the inputs that identify the table and fields that are used when a knowledge article is generated for a case.  
Hinweis:  
These fields are read-only.  
The following table lists the inputs for the knowledge article generation skill.{#now-assist-hrsd-skill-inputs__table_s3v_ywp_hbc__entry__2}

| Input | Description |
|-|-|
| Input table | HR Case \[sn_hr_core_case\] |
| Input fields | * Short description * Description * Close notes (for HR cases) * Additional comments * Work notes {#now-assist-hrsd-skill-inputs__ul_t3v_ywp_hbc} |
[Tabelle : 7. Inputs for the knowledge article generation skill]

{#now-assist-hrsd-skill-inputs__table_s3v_ywp_hbc}