---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure delivery channels

# Configure delivery channels in Proactive Prompts {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure a channel to display the prompts to end users in their
workflow.

## Vorbereitungen

Role required: sn_pp.admin

## Prozedur

1. Navigate to AllProactive PromptsSignal Channel Configurations.
2. Select New.
3. On the form, fill in the fields:  
   {#proactive-prompts-config-channels__table_phm_fyz_4vb__entry__2}

   | Fields | Description |
   |-|-|
   | Name | Name of the Signal channel configuration. |
   | Application | The scope in which the application is created. |
   | Portal | Option to select Employee Portal as the channel to display the prompts. |
   | Portal action group | The action group applicable to the prompts displayed on the portal. Action groups include some frequently used actions for quick access to the end user. For more information, see [Action groups](https://www.servicenow.com/docs/_x1VTYDDcEAb4tywVM7rjQ#proactive-prompts-actions__section_x25_dgg_vvb). |
   | Virtual agent | Option to select Virtual Agent as the channel to display the prompts. |
   | Virtual agent actions | The Virtual Agent actions (both NLU and LLM type) from the Signal action \[sn_pp_signal_action\] table that can be performed by the end user. For more information, see [Configure signal actions for Proactive Prompts](https://www.servicenow.com/docs/KgMvmjvoOWaBrWGRjad3lA "Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it."). Hinweis: A maximum of three NLU based Virtual Agent actions and three LLM based Virtual Agent actions can only be selected for each channel configuration record. |
   [Tabelle : 1. Signal channel configuration form]

   {#proactive-prompts-config-channels__table_phm_fyz_4vb}
4. Click Submit.