---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Reporting solutions for Universal Request

# Reporting solutions for Universal Request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Universal Request (UR) reporting solutions contain preconfigured
dashboards with actionable data visualizations to improve your employee service delivery
processes.  
Use the widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. To view the Universal Request reports and dashboard, install the Universal Request Reporting plugin (com.snc.universal_request.reporting) .  
Hinweis:  
The Universal Request Reporting plugin (com.snc.universal_request.reporting) is part of the Universal Request Professional subscription. For more information, see [Activate Universal Request Reporting](https://www.servicenow.com/docs/vLmyiL7KlGDFzTYYgPpsaA "You can activate the Universal Request: Reporting plugin (com.snc.universal_request.reporting) if you have the admin role. Activate this plugin to use reports in Universal Request. This plugin includes demo data and activates related plugins if they are not already active.").  
Depending on your role, you can use any of the following dashboards for your day-to-day operations.

* Overview dashboard: As routing agents, view the details of the assigned universal requests and trends.
* Process Overview dashboard: As Process owners, analyze the behaviors of the tickets in your organization.
{#reporting-soln-for-ur__ul_d53_cs2_rmb}
* **[Universal Request Overview dashboard](https://www.servicenow.com/docs/xE~20tzQ3hAb9AMQlgEQJg)**   
  View and analyze the general statistics of the universal requests for routing agents, such as the number of open requests, breached, unassigned, and requests at risk. You can also view the weekly opening and closing universal requests along with the number of department tasks that are part of each UR.
* **[Universal Request Process Overview dashboard](https://www.servicenow.com/docs/5XFYx~eG5EyjGrY0lowIQQ)**   
  Analyze the behavior of universal requests in your organization and track transfers. As a process owner, use this dashboard to measure efficiency and to determine necessary improvements in the overall implementation of Universal Request.