---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Advanced Work Assignment chat queue

# Configure Advanced Work Assignment chat queue {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create or modify the default chat queue for UR in Advanced Work Assignment
automatically assign work items to your agents, based on their availability.

## Vorbereitungen

Role required: admin

Ensure that you have activated the Agent Chat
(com.glide.interaction.awa) plugin.

## Prozedur

1. Navigate to AllAdvanced Work AssignmentQueues.
2. Perform any of the following task.
   * Open the Universal Request Chat Queue chat queue and modify it
   * Create the Assignment Eligibility record for the chat queue modifying the application provided Universal Request assignment rule.
   * Click New to create a new record.

   {#ur-config-awa-queue__choices_zvb_1gc_xlb}  
   For more information, see [Advanced Work
   Assignment](https://www.servicenow.com/docs/access?context=implement-awa&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
3. Click Submit.