---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a universal request using Virtual Agent

# Create a universal request using Virtual Agent {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create a universal request with the help of Virtual Agent. You can
access the Virtual Agent using the chat option in the search page of Service Portal.

## Vorbereitungen

Role required: none

## Prozedur

1. On the portal home page, search for your query in the search bar.
2. In the Contact us for help section, select Chat.
3. Describe your request.
4. Select whether your request contains sensitive information.  
   If your request contains sensitive information, the Virtual Agent can detect that. It can mark your request as sensitive. For a sample Virtual Agent conversation, see [Universal Request Virtual Agent conversation flows](https://www.servicenow.com/docs/FVgVZmNI2yzb1yuU1OXH2w "Universal Request Virtual Agent includes several predefined topic conversations that you can use to resolve common tasks on your universal requests.").
5. If prompted, select the department.
{#ur-create-ur-using-va__steps_rhm_1xd_tpb}

## Ergebnisse

A universal request is created for your issue.