---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure a workplace service record producer as a Universal Request

# Configure a workplace service record producer as a Universal Request {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Enable an employee to submit a universal request using a workplace service record
producer from the Workplace Service Portal. Configure a workplace service to
create Universal Request whenever an employee makes a selection.

## Vorbereitungen

Ensure that you have activated the Universal Request plugin.  
Ensure that you have the following:

* A workplace service that is linked to a record producer. For more information, see [Configure a Record producer](https://www.servicenow.com/docs/Eo4PcGMerBPWTNkgpzv2oQ "Make a Workplace service available to employees as a self-service option. Configure a record producer to display the service as a catalog item in the Workplace Services catalog.").
* An active record producer.
{#configure-workplace-service-record-prod-as-universal-req__ul_hpf_3xm_r4b}

Role required: sn_wsd_case.admin or sn_wsd_case.manager

## Prozedur

1. Navigate to AllWorkplace Case ManagementWorkplace Case Management - SetupRecord producers.
2. Select the record producer that you want to configure as a universal request.
3. Select Universal Request Config tab.
4. To enable the universal request feature, select Create Universal Request.
5. If the universal request requires an extra review, select Requires Additional Review.
6. Click Update.

## Ergebnisse

The workplace service record producer is configured as a universal request.

When an employee submits an inquiry using this workplace service, a universal request
is created. The request is automatically assigned to the Workplace services
assignment group.
**Zugehörige Tasks**   

* [Create a workplace case from Universal Request](https://www.servicenow.com/docs/jQwFO4zC2H~FHePoA6myfQ "As a routing agent, create a workplace case from a universal request and then assign it to the Workplace services assignment group. The workplace manager handles the workplace case and takes further actions to fulfill the request.")
* [Work on a workplace case from a Universal Request](https://www.servicenow.com/docs/oUR5FNokBzycdTnaXvLIUA "As a workplace manager, work on a workplace case that is created from a Universal Request. Provide a resolution to the workplace case.")
* [Transfer a workplace case created from a universal request](https://www.servicenow.com/docs/M4WwwfKuKGNNo2nfDmd0dw "Transfer a workplace case back to the Universal Request, to another department, or to another service. You can transfer the request with or without providing a resolution.")