---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Create a workplace service case

# Create a workplace service case {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a case manager, apart from managing the workplace cases, you can also create a raise workplace service request directly using the Workplace Central Case management workspace.

## Vorbereitungen

Role required: sn_wsd_case.manager

## Warum und wann dieser Vorgang ausgeführt wird

Submit a workplace service request on behalf of an employee for any reason. You can directly raise a request using the Case management workspace.

## Prozedur

1. Navigate to AllWorkplace CentralWorkplace Central.  
   You can also open Workplace Central from the Employee Center directly. Navigate to WorkspacesWorkplace Central.  
   The Workplace Analytics dashboard opens.
2. On the left pane, select the Case Management icon (![Case Management icon.]()).  
   The Case Management dashboard opens.
3. To create a case, use any one of the following navigation:
   * On the Case Management landing page, scroll down to the All active cases section and select New.
   * On the Case Management landing page, in the Overview section, open a tile and select New in the list view.
4. In the Which service would you like to request? dialog box, select the type of workplace service request that you want to raise.  
   You can raise the following workplace service requests:
   * Reconfigure an office space
   * Request a desk change
   * Request furniture
   * Submit a general request
   * Submit a maintenance request
   {#create-a-case-casemgmtworkspace__ul_wnz_kmt_v1c}
5. Select Submit.  
   To fill the form, refer to [Requesting a workplace service](https://www.servicenow.com/docs/_0tLrGj1bZl5lO6rdQWkKg "Raise a general enquiry or any workplace improvement-related services.") topics.
6. Select Submit to submit the request.

## Ergebnisse

The workplace service request is submitted and a workplace case is created. Refresh the All active cases list to view the workplace case.
**Zugehörige Konzepte**   

* [Managing print case](https://www.servicenow.com/docs/Fhz4AviZgvL8nl1nQxdbRA#manage-print-case "Filter workplace cases using criteria such as Short Description, Workplace Location, or other relevant fields to generate a consolidated report using the Workplace Central Case management workspace.")  
**Zugehörige Tasks**   

* [Manage workplace cases using Case management](https://www.servicenow.com/docs/qwzW17SUeugslM7L82SgpA "Monitor the workplace cases requested in your organization at any time using the Workplace Central Case management workspace.")
* [Work on a workplace case using Case management](https://www.servicenow.com/docs/uGdG27zF7WAiBpM2az2ekw "Update, edit, or resolve a workplace case at any time from a single workspace using the Workplace Central Case management workspace.")
* [Create a child case and a child task](https://www.servicenow.com/docs/bfFcTuGX_2OgKo~Ol186RA "As a case manager, to fulfill a case, you can create a child case and also a child task using the workspace.")
* [Print a workplace case](https://www.servicenow.com/docs/VbdckPYNbTs97bGBrDo9Xw "As a case manager, apart from managing workplace cases, you can also print a workplace case using the Workplace Central Case management workspace.")
* [Cancel or delete a case](https://www.servicenow.com/docs/SRwQ9yE9spB0X~~FaSKPlA "As a case manager, cancel a workplace case at any time if it’s no longer required. As an admin, delete a case record completely from the application if it’s no longer required.")