--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/employee-service-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Create a flexible service # Create a flexible service {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 Minuten Lesedauer Create a flexible service and provide it as an extra service to employees. Employees can use the flexible service and other basic standard services when they make a reservation. ## Vorbereitungen Warnung: Starting with Workplace Reservation Management version 2.1.2, you cannot create any extra services or flexible services directly using the Workplace Reservation Management application. Beginning from Workplace Reservation Management version 2.1.2, you can create an extra service only as a workplace service using the Workplace Case Management application only. The Workplace Case Management application is automatically available for installation after the upgrade. If you have installed Workplace Reservation Management version 2.1.2 or above directly (as a first time user), there will be no impact and the following conditions does not apply to you. * After the upgrade, the existing flexible services are removed from the Workplace Reservation Management application and are listed as workplace services in the Workplace Case Management application. For more information on how to create an extra service after the upgrade, refer to [Create a workplace service to provide an extra service for a reservation](https://www.servicenow.com/docs/KmSY3fA9FMKvsPQcJRq3Cw "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service."). * Each category of a flexible service is created as a workplace service. The flexible services that belonged to that category are created as Workplace Service Items of that workplace service. * The locations to which the flexible services were available are listed in the Workplace Service Item Locations Related list of that workplace service. * There is no effect to employee experience on the Reservation portal. * All the extra services requested by employees along with their reservation in the past six months are restored automatically. The extra service requests are logged in the Requested Service Items \[sn_wsd_case_service_item_request\] table of the Workplace Case Management application. * To migrate the subcategories and to create the case and task templates automatically, you must run the Script include Choice and Template Migration Script. The instructions on how to run the script are included in the Script include description. {#add-flexible-service__ul_fwc_z2n_fsb} Role required: sn_wsd_rsv.admin ## Prozedur 1. Navigate to AllWorkplace Reservation ManagementAdministrationFlexible Services. 2. Click New. 3. On the form, fill in the fields. {#add-flexible-service__table_aff_dh4_p4b__entry__2} | Field | Description | |-|-| | Name | Name of the flexible service. | | Description | Short description about the service. | | Category | Category of the flexible service. To add a new category, do the following: 1. Right-click Category and select Configure choices. 2. On the Configure Category Choices form, in the Enter a new item field, enter the name of the category that you want to add. 3. Click Add. {#add-flexible-service__ol_j5k_blg_r4b} | | Sub Category | Subcategory of the selected category of the flexible service. You can also add a subcategory by following the same steps as when adding a category. | | Active | Option to activate the flexible service. | | Image | Image of the flexible service. | | Service Configuration || | Preparation duration | Time required to prepare the flexible service. For example, if the flexible service is a catering service, then specify the time that is required to prepare the items. The workplace location will be blocked for the specified duration to prepare before the reservation starts. Enable the \[sn_wsd_rsv.is_blocker_mandatory\] system property to create a blocker reservation. | | Cleanup duration | Time required to clean up the items that are provided in the flexible service. The workplace location will be blocked for the specified duration to clean up after the reservation ends. Enable the \[sn_wsd_rsv.is_blocker_mandatory\] system property to create a blocker reservation. | | Quantity enabled | Maximum quantity of items that are available to reserve. | | Price per unit | Pricing of the flexible service. | [Tabelle : 1. Flexible Services form] {#add-flexible-service__table_aff_dh4_p4b} 4. Click Submit. ## Ergebnisse The flexible service is added to the application. ## Nächste Maßnahme Add the flexible service to a workplace space or room, so that the service is available to employees when they make a reservation. For more information, see [Add a flexible service to workplace item](https://www.servicenow.com/docs/3C8tW3HgR4DkLMmyMi76BA "Enable employees to request for extra services. Add an extra service to a workplace space or room, and make the service available to employees when they make a reservation."). * **[Add a flexible service to workplace item](https://www.servicenow.com/docs/3C8tW3HgR4DkLMmyMi76BA)** Enable employees to request for extra services. Add an extra service to a workplace space or room, and make the service available to employees when they make a reservation. **Zugehörige Konzepte** * [Manage check-in and check-out reservations](https://www.servicenow.com/docs/pFBWwfPR_Ev7UiFPBd7Icg "Reservation check in and check- out reminders are managed through the Check-in and check out reminder scheduled jobs") * [Configure automatic check-in for reserved spaces](https://www.servicenow.com/docs/edN70Q02_2y7yGSCkeH9VA "Configure automatic reservation check-in using the Occupancy state of a location or space. If a location is using occupancy data sensors, it checks for Occupancy state of each space in the Space Occupancy data table") * [Configure reservation multi-day settings in Reservable Module](https://www.servicenow.com/docs/rICTcpj_ahCjcjG_WiwBkw "Set the Max days in future value for configuring reservation.") **Zugehörige Tasks** * [Install Workplace Reservation Management](https://www.servicenow.com/docs/UJPodQkr0AJPus~NoHGqIw "Install the Workplace Reservation Management application from ServiceNow Store applications. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.") * [Add a workplace space for reservation](https://www.servicenow.com/docs/3uPUVNEvRX2MPEY5fqghWA "Add different types of workplace spaces like a workspace, desk, or similar spaces for employees to reserve.") * [Add a workplace room for reservation](https://www.servicenow.com/docs/~DYbaYa7T77KroMUfLQxXQ "Add a workplace room for employees to reserve.") * [Configure a reservable module](https://www.servicenow.com/docs/LC4OzoVS~VscNV7AfYaQJA "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.") * [Assign spaces to an area](https://www.servicenow.com/docs/u6Er53rQbhXYmTpm7Gzf6A "Add spaces to an area to make them available for reservation. On the Reservation portal, when an employee searches for an area, all the available spaces that are assigned to that area are displayed.") * [Create a standard service](https://www.servicenow.com/docs/BJmPHQtCRbEtAxWAIS0WeA "Create a Standard service to make it available to employees by default when they make a reservation.") * [Create a workplace service to provide an extra service for a reservation](https://www.servicenow.com/docs/KmSY3fA9FMKvsPQcJRq3Cw "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.") * [Create a reservable view](https://www.servicenow.com/docs/BIr~eXHW8Q1QngNiQ_TPFQ "Configure a view that employees can view while making a reservation on the Reservation portal.") * [Create a user criteria record](https://www.servicenow.com/docs/PMgf6i4HpjIT3ckgAvKgSQ "Add a user criteria record to decide which users, roles, and groups can access a reservable module.") * [Configure a reservable purpose](https://www.servicenow.com/docs/5ebrSkloBA2NyuKgIeorjg "Create a purpose that describes the use of a workplace item. Add this purpose to a relevant workplace space or room so that the purpose is displayed on the reservation portal.") * [Apply an archiving rule](https://www.servicenow.com/docs/drtvAujbURVGfYhsW4o_DQ "Archive reservations that are created in the application. Apply an archiving rule to archive the reservation automatically.") * [Create a quick reservation time slot](https://www.servicenow.com/docs/O3VnRbeXg0CwANLUfOunlw "Create a time slot for the reservable module that is available in the Quick Reservation widget on the reservation portal. When an employee wants to reserve a workplace item of that reservable module, the employee can select a suitable time slot instead of specifying a start and end times for the reservation.") * [Configure virtual meeting providers](https://www.servicenow.com/docs/UWeGORR4oPrh1c5uMru11g "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.") * [Configure Microsoft Teams as virtual meeting provider](https://www.servicenow.com/docs/w4Wfm1KOMcKBExOibdzEVA "Set Microsoft Teams as your virtual meeting provider.") * [Connect Workplace Reservation Management with Microsoft Teams](https://www.servicenow.com/docs/_ECOkDpvzYSn6GWi2dzGBg "Establish connection between Microsoft Teams Communications and Workplace Reservation Management.") * [Connect Workplace Reservation Management with Zoom](https://www.servicenow.com/docs/E5b6DuGY7LxqQpVKK7jhlw "Establish connection between Zoom and Workplace Reservation Management.") * [Display permanent seat assignments on floor maps](https://www.servicenow.com/docs/5QrcEmz3spWfZs_uMbjTng "Display permanent space assignments along with employee names on maps.") * [Display name of the person reserving a space](https://www.servicenow.com/docs/I_w6fIyx7guVq~kigJvtPQ "Display the name of a person who booked a space on the floor map.")