Exploring Business Continuity Management

Learn how you can use the Business Continuity Management application to manage continuity tasks through predefined templates and structured workflows. The application helps you analyze business impact, develop continuity plans, test your readiness through exercises, and respond to real‑world crises.

Business Continuity Management overview

The Business Continuity Management application provides a framework to perform continuous management activities such as business impact analysis, business continuity planning, exercise management, and crisis management. Its structured workflows improve your organizational ability to respond to issues and recover quickly from disruptions.

Business Continuity Management workflow

A workflow in the Business Continuity Management application involves steps for managing business continuity tasks:

1. Download the Business Continuity Management application from the ServiceNow Store with administrator role.
2. Set up the BCM application and templates for continuity tasks with BCM administrator role.
3. Create a business impact analysis (BIA) with BCM program manager role to understand the impact of disruptions and estimate recovery times.
4. Review and approve the BIA with BCM program manager or BCM lead roles to verify findings and recommendations.
5. Create a business continuity plan (BCP) that includes assets, scope, documentation, recovery teams, loss scenarios, related plans, and recovery tasks. Send a request to review and approve the business continuity plan.
6. Create exercise events to test plans, tracks the assets and their dependencies, and validate recovery capabilities.
7. Respond to crisis events, track recovery actions, and mitigate operational disruptions.
8. Manage alerts from the Crisis map and initiate response workflows.
9. Send emergency notifications in Everbridge notifications system to alert stakeholders.

Business Continuity Management benefits

The Business Continuity Management application provides these benefits:

Benefit	Feature	Users
Manage continuity activities in an interactive dashboard.	Home page view	BCM program manager
Monitor individual and team tasks from a single dashboard in the My tasks view.	My tasks page view	BCM program manager
Assess the criticality of services and applications.	Create a business impact analysis	BCM program manager or BIA administrator
Prepare a business continuity plan with a response strategy and request approvals from BCM leads and program managers.	Create a business continuity plan	BCM program manager or BCP administrator
Test and improve business continuity plan continuously.	Create an exercise	BCM program manager or BCM planner
Respond to actual crisis events and manage associated event tasks.	Start a crisis event	BCM program manager or BCM planner
Respond to the alerts and set recovery tasks into action.	Manage alerts from the map interface	BCM administrator or BCM program manager
Communicate critical updates to stakeholders.	Sending notifications with Everbridge	BCM administrator or BCM program manager

Coral theme

The Business Continuity Workspace uses the Coral theme by default, offering a refreshed, brand‑neutral interface with optional dark mode for both web and mobile.