---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/it-business-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Connect work

# Connected work in CWM {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.

The Connected work feature in CWM enables bringing in all types of work items from applications across the ServiceNow AI Platform, thereby helping streamline collaboration, planning, and execution for all teams. Here's how it works:

Centralized view

:   Teams can connect various types of work from different ServiceNow applications to a single CWM board. By defining conditions for the work items, the teams can bring in only those work items that they need. This consolidation ensures that all relevant work
    is visible in one place, reducing the need to switch between multiple workspaces. For more information, see [Connect work from other ServiceNow apps to CWM Boards](https://www.servicenow.com/docs/OJ7Thr02m~pSZbhSWgfSJw "Enable a consolidated view of all relevant work by connecting work items from different ServiceNow applications to a Board in Collaborative Work Management.").

    Only those tables that you have access to and from the applications that are already installed and active in your ServiceNow instance are available for you.

Flexible planning

:   Once the work is connected, teams can plan and manage it efficiently. They can plan them into sprints for agile execution, or follow a free-flow methodology, ensuring that tasks are prioritized and tracked in the way that the teams
    choose to.

    For sprint planning, the connected work items are automatically displayed in the Backlog pane of the Board's Sprint planning view. From here, the team can schedule work into sprints and proceed with execution. For more information,
    see [Plan work items into sprints in CWM](https://www.servicenow.com/docs/ri1zMB7iZ8Lh6AHScaRbsw "Schedule stories and other CWM tasks from the backlog into sprints or move work across sprints in Collaborative Work Management.").

Real-time updates

:   Teams can update the status and other details of connected work items directly from the side panel within the CWM board. This real-time updating capability enhances transparency and keeps everyone involved on the same page. For
    more information, see [Update details of connected work items in CWM Boards](https://www.servicenow.com/docs/IN~q4TEqkKMoAnlAPAFHsQ "Learn how to update the status, assigned to, and other details for the work items that are brought into your Collaborative Work Management Board through Connected work.").

    Deleting a connected work item record only removes it from the Board in CWM but doesn't delete the original record.

Improved efficiency
:   By centralizing work and providing a unified environment, Connected work helps teams stay focused and reduces the time spent navigating between different workspaces. This can help lead to increased productivity and
    collaboration.
* **[Connect work from other ServiceNow apps to CWM Boards](https://www.servicenow.com/docs/OJ7Thr02m~pSZbhSWgfSJw)**   
  Enable a consolidated view of all relevant work by connecting work items from different ServiceNow applications to a Board in Collaborative Work Management.
* **[Manage connected work item types in CWM](https://www.servicenow.com/docs/SIRR01x26Ximwy8aVaIglg)**   
  Enable, disable, refresh data, or delete the connected work item types on your CWM Board to keep the work items up to date based on changing requirements.
* **[Update filter conditions for connected work in CWM](https://www.servicenow.com/docs/wxxt5TrXVGWO5iup34ESdg)**   
  Update the filter conditions for connected work item types in Collaborative Work Management Boards so that the work items displayed in the Board reflect your team's current workload.
* **[Update details of connected work items in CWM Boards](https://www.servicenow.com/docs/IN~q4TEqkKMoAnlAPAFHsQ)**   
  Learn how to update the status, assigned to, and other details for the work items that are brought into your Collaborative Work Management Board through Connected work.