---
sourceDocument: Australia Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/it-business-management

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    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Strategic Portfolio Management

ft:clusterId :

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bundleId :

    - itbm

workflow :

    - Technology


---

# IT shared services - Legacy

# IT shared services - Legacy {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

IT shared services are business services that are IT related but are still shared and
used across your organization.

Examples of IT shared services are user services like a help desk and voice network services
like a call center. You can create business services for your organization and put them into
broader, customizable categories like IT operations or security and compliance.

By default, the hierarchy of segments includes a segment for IT shared services. When expenses
are associated with IT shared services, they roll up to business services by default. This allows
you to allocate expenses to any IT shared service and see the effects of the expenses on business
services and, ultimately, the business units that comprise your organization.

For a list of seeded IT shared services, see [Prescriptive cost models for shared services and business applications](https://www.servicenow.com/docs/BE7~bCfT4OgcmHhxnjCXcQ#preconfigured-prescriptive-cost-models__section_xrj_brn_zdb).
* **[Create IT shared services - Legacy](https://www.servicenow.com/docs/IKnce1qZZLhhM9xKRSX6oA)**   
  Create IT shared services to set up the IT shared services segment in the hierarchy of segments.
* **[Create a service type - Legacy](https://www.servicenow.com/docs/tKBWYYutCd65leKI6G1FmA)**   
  Create service types, which are used by IT shared services.