Acknowledge viewed alerts in Express List

Acknowledge alerts that you’ve viewed to remove clutter in the Express List pane.

Vorbereitungen

Role required: evt_mgmt_operator, evt_mgmt_admin

Hinweis:

The evt_mgmt_user role is view-only and does not have permission to perform this action.

Warum und wann dieser Vorgang ausgeführt wird

Use Acknowledge to denote that the alert is known, and can temporarily be ignored. Do not use Acknowledge to mark an alert as needing attention.

Prozedur

1. Navigate to Workspaces > Service Operations Workspace.
2. From the navigation bar, select the Express list icon .
3. Acknowledge selected alerts.
   You can acknowledge alerts regardless of whether you are working in the main pane or in the preview panel. The preview panel opens only when a single alert or alert group is selected.

   Location	Action
   The Express List pane	In the Express List pane, select the alert to acknowledge. You can select more than one alert row. Hinweis: You can perform the action on up to 1,000 alerts simultaneously by selecting the Select All check box in the Active alerts list. To display the individual alerts inside a group, select the chevron icon () at the beginning of the alert group row. From the Close drop-down list at the top right of the alert list, select Acknowledge.
   The Express List preview panel for group alerts	Select an alert group row check box. In the Alerts in group tab, select an alert tile. Select the more actions icon (). Select Acknowledge.

Ergebnisse

The alert is acknowledged and its status is displayed at the top of the preview panel.