Add work notes to an SRM alert

Freigeben Version: Australia

Aktualisiert 12. März 2026

1 Minute Lesedauer

Add work notes to an alert that are visible to all members of the alert team.

Vorbereitungen

Role required: srm_manager, srm_responder, or srm_admin

Prozedur

Navigate to Workspaces > Service Operations Workspace.
You're taken to your SRM Home page.
Hinweis:
If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
From the primary navigation, select Reliability tasks ().

You have two options.

Option	Description
In the alert list view	Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header. Scroll down to the Work notes field and add notes. Select Update. Hinweis: If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.
In the alert form	Enter a work note in the text box at the top of the Compose content panel. Select Post Work notes

Option

Description

In the alert list view

Select one or more alerts using the check box to the left of the alert, and select Edit in the list view header.

Scroll down to the Work notes field and add notes.

Select Update.

Hinweis:

If you select alerts in bulk, the change applies to all selected alerts. For assignments, team members are notified according to their notification preferences.

In the alert form

Enter a work note in the text box at the top of the Compose content panel.

Select Post Work notes

The work note is displayed in the Activity stream content panel and in the Alert form.

Hinweis:

Work notes are visible to any responder, manager, or administrator.