---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Interaction wrap up scheduled job

# Interaction wrap up scheduled job {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The interaction wrap up feature includes a scheduled job to close any interactions in
the Wrap Up state that were not closed either manually by an agent or automatically by the
system.  
Ending the wrap up period is typically performed in the following ways:

* Manually by the agent.
* Automatically by the system, if the Enforce wrap up duration setting is enabled in the [interaction wrap up configuration](https://www.servicenow.com/docs/UDbNpqr9HlzPnbdZcdWI6w "Create a configuration for each type of interaction that uses the interaction wrap up feature.").
* By closing the workspace tab.
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While most interaction records are automatically closed when the configured wrap up period
ends, the interaction wrap up feature also includes a scheduled job to close any remaining
records. For example, if the Enforce wrap up duration setting is not
enabled in the configuration and agents close interactions by closing the browser, these
interactions can remain in the Wrap Up state.  
The Fallback Timeout for Interactions in Wrap Up scheduled job functions as a fail-safe method for closing interaction records that remain in the Wrap Up state. This scheduled job:

* Evaluates interaction records in the Wrap Up state.
* Closes those records that have been in the Wrap Up state longer than the time specified in the Max Wrap Up system property.
{#interaction-wrap-up-scheduled-job__ul_skk_b31_ppb}

The Max Wrap Up system property
(com.glide.interaction.max_wrapup_duration) defines the length of
time that an interaction record can be in the Wrap Up state. The default value for this
property is 15 minutes.

The time value set in the Max Wrap Up system property must be greater than the time value set
in the Enforce wrap up duration field on the Interaction Wrap Up
Configuration form.  
The default run interval for this scheduled job is five minutes. The system administrator can configure this time interval.  
Hinweis:  
This scheduled job is inactive by default.