---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Knowledge Management - Add-in for Microsoft Word

# Configure Knowledge Management - Add-in for Microsoft Word {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Configure the Knowledge Management - Add-in for Microsoft Word to author and access
knowledge articles in Microsoft Word.

## Vorbereitungen

Complete the following tasks to use the Knowledge Management - Add-in for Microsoft Word.

## Prozedur

1. [Activate Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/FnkYkE7uOC1j1A8hdEjtkQ "Activate the Knowledge Management - Add-in for Microsoft Word plugin (com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related plugins if they are not already installed.").
2. [Deploy Knowledge Management - Add-in for Microsoft Word](https://www.servicenow.com/docs/XKfq~ADpF6X3CZlAOi870g "Deploy the Knowledge Management - Add-in for Microsoft Word for authoring knowledge articles from within the Microsoft Word.").
3. [Configure the security for Knowledge Management add-in for Microsoft Word](https://www.servicenow.com/docs/O05zUVM82bipUC~Wub3fPA "Use the sn_km_word.glide.knowman.word.xframe property to specify all the parent domains in the Microsoft Word Online application in which Knowledge Management - Add-in for Microsoft Word is embedded.").
4. **Wahlweise:** [Enable downloading of the source Microsoft Word document for a knowledge article](https://www.servicenow.com/docs/2ACNHIruujbK38qhffqKtQ "Set the sn_km_word.glide.knowman.enable_document_download property to enable users to download the source Microsoft Word document of a knowledge article from the knowledge article view page in a portal or workspace.").
{#configure-km-add-in-word__ol_znm_1v2_klb}
**Zugehörige Konzepte**   

* [Authoring a knowledge article in Microsoft Word](https://www.servicenow.com/docs/X39q0OKBAzzK7xVHystxgw "Author and access knowledge articles in Microsoft Word by deploying the Knowledge Management - Add-in for Microsoft Word.")