---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Determine which SGC to use

# I-Lab v3.1 March - Recommend service graph connector agentic workflow {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

When you specify that you want to populate CMDB data for a particular CI class and its attributes, Now Assist recommends the data sources or Service Graph Connectors and ingestion sources that are best for your purpose.

## Vorbereitungen

Role required: sn_cmdb_admin or cmdb_inst_admin

## Warum und wann dieser Vorgang ausgeführt wird

Incomplete CI data can lead to poor business outcomes and loss of trust in business-facing applications like HAM, ITSM, and ITSM Software Asset Management. Sometimes you're not sure which integration to use to capture required CI data for a particular class and its required attributes (and, by extension, which associated business outcomes
are affected when the data is missing). Now Assist provides recommendations for integrations that would help capture the required data.

For selected principal classes, Now Assist can show the current state of data and integration sources and recommend integrations.

## Prozedur

1. Select the Now Assist icon to open the Now Assist panel and then perform the following procedure.
   1. To start the process, enter text similar to <kbd class="ph userinput">recommend an SGC</kbd>.
   2. Enter the classes that you want to populate.  
      Include the <kbd class="ph userinput">cmdb_ci</kbd> prefix in the class name. Optionally, specify the attributes to populate.
      {#na-cmdb-awf-suggest-sgc-mappings__table_fp3_hcc_l3c__entry__3}

      | Example prompt | Example CI classes | Example attributes |
      |-|-|-|
      | give me recommendations of SGCs for Asset tracking for Hardware Asset Management | cmdb_ci_hardware, cmdb_ci_win_server, cmdb_ci_linux_server | serial_number, name, location, manufacturer |
      | recommend sgc | cmdb_ci_computer | all fields |
      | recommend connectors | cmdb_ci_aix_server | name, serial_number, model_id |
      | suggest connectors | cmdb_ci_cloud_database, cmdb_ci_server, cmdb_ci_ip_address | \[If no attributes are specified, Now Assist assumes all attributes.\] |
      | recommend sgc integrations | cmdb_ci_hardware | all fields |
      [Tabelle : 1. Example prompts]

      {#na-cmdb-awf-suggest-sgc-mappings__table_fp3_hcc_l3c}

   {#na-cmdb-awf-suggest-sgc-mappings__substeps_hkx_3dc_l3c}  
   Now Assist presents the recommended Service Graph Connectors for the classes and attributes that you specified. The list includes all data sources that populate the classes that you specified. A connector might be listed for multiple classes.

2. Follow the guidance on the Now Assist panel to determine the SGC connection to use or the Service Graph Connectors to install and configure for the data set that you specified.  
   For more information, see [Working in the Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
3. **Wahlweise:** Provide feedback, copy the response text to the clipboard, or refresh the response.

   | Option | Procedure |
   | Provide feedback for the summary | If you think that the response was helpful, select thumbs-up ![](). If you think that it wasn't helpful, select thumbs-down ![](). This feedback improves the Agentic AI model and can help to improve the future versions of this skill. The system gathers the feedback on each generated response and stores it in the Agentic AI logs (sys_generative_ai_log_list.do). |
   | Copy the summary | Select the copy to clipboard icon ![]() to use the response information for another purpose, such as pasting into an email. |
   | Refresh the summary | If you think that data might have changed after you viewed the response, select the redo icon ![]() to refresh the response information. |
   |-|-|

   {#na-cmdb-awf-suggest-sgc-mappings__choicetable_md1_nyf_xyb}
**Zugehörige Konzepte**   

* [Exploring Service Graph Workspace](https://www.servicenow.com/docs/9f8LEse7mtPDQQavxIUj0w "Learn more about Service Graph Workspace, its different views and insight dashboards, when using key CMDB features such as CMDB Health, CMDB Data Manager, and CMDB 360.")