---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Configure Article Optimization skill and prompts

# Configuring Article Optimization skill and prompts {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Create custom prompts for the default Article Optimization (AO) skill in the Knowledge Center application and prompts using standalone custom skills.

## Vorbereitungen

Role required: admin

## Prozedur

1. Navigate to AllNow Assist Skill KitHome.
2. Select Create Skill and complete the configuration form.
3. Select Next.
   1. Set Role restriction field to Nobody.
   2. Select Choose from library to import an existing prompt for reference, otherwise, selectWrite from scratch.  
      Hinweis:  
      Using existing custom skills to modify prompts may result in unreliable article optimization scans. The easier option is to choose an existing prompt, then clone and modify to suit your specifications.
   3. Enter at least one value in the Skill input field.  
      Hinweis:  
      The default value for Datatype is Record and that of Table is Knowledge (kb_knowledge).
   {#configure-kc-AO-skill__substeps_bqk_4m1_nhc}
4. Select Go to summary and then Finish.
5. Modify the existing prompt or select the Plus icon at the top of the prompt list to create a new prompt from scratch.
6. Navigate to the Deployment settings page for the skill.
7. Select Publish after ensuring that all the prompts and skill settings meet your specifications.
8. Navigate to the sys_generative_ai_config table and filter your prompt(s).
   1. Add the location where the skill should be located on the Now Assist Admin page (AO is located under Platform Knowledge.
   2. Enter the Feature name, which should be the name of this skill.
   {#configure-kc-AO-skill__substeps_ssx_bn1_nhc}
9. Open the record(s), scroll down to the Generative AI Prompt Configs related list and select New.
10. Add the following filter properties:  
    * Name: optimization_prompt
    * Value: prompt name from the Output format section of prompt.
    {#configure-kc-AO-skill__ul_fn5_kn1_nhc}

## Ergebnisse

Article optimization skill is now configured.

## Nächste Maßnahme

After successfully configuring the skill, proceed to activate the article optimization skill. For more information, see [Activate Article Optimization skill](https://www.servicenow.com/docs/HJ~Vtp0HD1MxOptRfT8orA "Activate the Knowledge Center Article Optimization skill to enable use of article optimization features for generating knowledge articles in the Knowledge Center.").
* **[Activate Article Optimization skill](https://www.servicenow.com/docs/HJ~Vtp0HD1MxOptRfT8orA)**   
  Activate the Knowledge Center Article Optimization skill to enable use of article optimization features for generating knowledge articles in the Knowledge Center.

**Zugehörige Tasks**   

* [Configure custom AI-based Article Optimization scans](https://www.servicenow.com/docs/8nIz1K~4kuwVTMWE438p8Q "The Out-of-Box (OOB) Knowledge Center settings provide default configurations for article optimization scans. However, you can customize scans for article optimization.")