---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Explore Now Assist in Knowledge Management

# Exploring Now Assist in Knowledge Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Use the Now Assist in Knowledge Management application to help agents generate a new knowledge article for a case or incident via the Now Assist panel, classic environment, and configurable workspace.

The video above shows how an agent can generate a knowledge article with Now Assist from similar incidents in IT Service Management.

## Now Assist in Knowledge Management Overview {#exploring-now-assist-KM__section_ewx_sxw_m1c}

Once activated and configured, Now Assist in Knowledge Management makes the following generative AI capabilities available to an agent:

* Agents can generate articles from the Now Assist panel.

* Agents can generate articles from their respective configurable workspace.

* Agents can also edit and publish articles in the knowledge base.
{#exploring-now-assist-KM__ul_s2t_3lc_51c}

## Now Assist in Knowledge Management Skills {#exploring-now-assist-KM__section_fwx_sxw_m1c}

The Now Assist in Knowledge Management application includes KB generation skills that enable agents to generate knowledge articles when working on a case or incident. Agents can document the resolutions employing various generative AI
features enabled within Knowledge Management and relay them to customers, providing quick resolutions to their queries and issues.

## Now Assist panel {#exploring-now-assist-KM__section_s4h_lcf_51c}

Agents can use the Now Assist panel available in their workspace. This conversational interface enables agents to generate a new knowledge article related to a case or incident. For more information about the Now Assist panel, see [Now Assist panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
**Zugehörige Tasks**   

* [Generate a Knowledge article from the classic environment with Now Assist](https://www.servicenow.com/docs/5KwLe~iBEqMPSgGnASrq0Q#Now-Assist-generate-article-coreui "As an author or an agent, generate new Knowledge articles using Now Assist on tasks within the classic environment.")  
**Zugehörige Informationen**   

* [Generate a knowledge article from the CSM Configurable Workspace and classic environment with Now Assist](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-csm-workspace&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
* [Generate a knowledge article from the Service Operations Workspace for ITSM and classic environment by using Now Assist](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-SOW-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US)
* [Generate a knowledge article from HR Agent Workspace with Now Assist for HRSD](https://www.servicenow.com/docs/access?context=gen-kb-now-assisthr&version=australia&pubname=australia-employee-service-management&ft:locale=en-US)