---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Now Assist in Knowledge Management

# Now Assist in Knowledge Management {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use ServiceNow
Now Assist in Knowledge Management to generate a new knowledge article for a case or incident via the Now Assist panel, classic environment, or the respective configurable workspace. Agents can use these articles to propose quicker resolutions to customers.

## Get started {#now-assist-knowledge-management__section_wbm_vww_m1c}

|-|-|-|
| [ExploreLearn about the generative AI skills available in Now Assist in Knowledge Management.](https://www.servicenow.com/docs/MViqXQDlrwFCH1oal68DWw "Use the Now Assist in Knowledge Management application to help agents generate a new knowledge article for a case or incident via the Now Assist panel, classic environment, and configurable workspace.") | [ConfigureActivate Now Assist in Knowledge Management and configure the generative AI skills.](https://www.servicenow.com/docs/OLg1nNOTt0Lh_Ro6vbHeJg "If you have the admin role, you can configure the Now Assist in the Knowledge Management application, enabling agents to use its generative AI skills within their application workspace and the classic environment.") | [UseGenerate new articles with Now Assist in Knowledge Management.](https://www.servicenow.com/docs/BCwOh1wfg6uNB9BZJXTExQ "Now Assist in Knowledge Management enhances the agent experience by using artificial intelligence (AI) to generate a new knowledge article based on the resolution provided to a case or an incident.") |
[ ]

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## Troubleshoot and get help {#now-assist-knowledge-management__section_ccm_vww_m1c}

* [Knowledge Management community forum](https://www.servicenow.com/community/knowledge-management/ct-p/knowledge-management)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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## AI limitations {#now-assist-knowledge-management__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-knowledge-management__p_kv2_nfg_h1c}

## Data processing {#now-assist-knowledge-management__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-knowledge-management__p_lv2_nfg_h1c}

## Data collection {#now-assist-knowledge-management__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).{#now-assist-knowledge-management__p_jv2_nfg_h1c}