--- sourceDocument: Australia ServiceNow AI Platform Capabilities sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform Release : - australia ft:locale : - de-DE ft:publication_title : - Australia ServiceNow AI Platform Capabilities ft:clusterId : - platcap bundleId : - platcap workflow : - Platform --- # Configure the required strength for passwords # Configure the required strength for passwords {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer The password that a user defines must meet certain requirements --- for example, it must contain at least 12 characters, it must include a numeral, and so on. You can configure the requirements as needed for your organization. ## Vorbereitungen Role required: password_reset_admin ## Warum und wann dieser Vorgang ausgeführt wird The base system includes example credential stores with various password requirements. You can modify password requirements and provide users with hints for creating a password. The default requirements are: * At least eight characters * At least one uppercase and one lower case letter * At least one numeral {#config-pwd-strength-rqmts__ul_gbx_cwn_z1b} Hinweis: In addition to configuring password strength requirements, you can configure several other settings for the credential store, as described in [Configure the connection to a credential store for the Password Reset processes](https://www.servicenow.com/docs/2FK1Y_gXVPy91vKmvWP7aw "You create a Password Reset credential store record to configure access to your credential store server while a user is changing or resetting a password. In addition to host connection information, you can specify the password hints that users should see, restrictions on password reuse, the allowed number of failed reset attempts, and other settings."). ## Prozedur 1. Navigate to AllPassword ResetCredential Stores. 2. Select the credential store in the list and then configure the following settings: {#config-pwd-strength-rqmts__steps_l5m_s15_z1b__entry__2} | Field | Description | |-|-| | Password rule hint | Specify the text that appears on the password reset page to help the user to create a password that meets all requirements. The Password rule script enforces the requirements. Hinweis: The Password Reset Windows Application supports newline characters in the hint. Other formatting is not supported (bold, underline, hyperlink, and so on). | | Password rule | Specify the client script that validates the new password that the user enters. The script is invoked when the user enters a new password and clicks Password Reset. You can use the script to enforce password strength/complexity requirements. | | Enable Password Strength | Select the check box to: * Display the text box for the Strength rule script so you can update the script. * Display the graphical Password Strength bar to the user while the user changes or resets the password. {#config-pwd-strength-rqmts__ul_p5m_s15_z1b} Hinweis: The Password Reset Windows Application does not support Password Strength. | | Strength rule | This text box appears only if you select Enable Password Strength. Specify the client script that calculates the strength/complexity of the password that the user enters. The script is invoked when the user begins to enter a new password during the reset process. Default settings: * Selected for local ServiceNow credential stores * Not selected for other credential stores {#config-pwd-strength-rqmts__ul_q5m_s15_z1b} Hinweis: * To guide the user during the reset process, the system displays a graphical bar labeled Password Strength under the New password field. * The Password Reset Windows Application does not support Password Strength. {#config-pwd-strength-rqmts__ul_o3w_vdv_nsb} | [ ] 3. Click Submit. You should test the connection to a credential store after you configure a new credential store or when users experience problems that might involve the connection. 4. Navigate to Password ResetCredential Stores and then open the credential store. 5. In the header bar, click Save and Test Connection. A progress page displays the result of the test. {#config-pwd-strength-rqmts__steps_l5m_s15_z1b} **Zugehörige Konzepte** * [Credential stores for Password Reset](https://www.servicenow.com/docs/buvoo4XIOAgJ~PKhItvNwg "Credential stores hold user information such as user names and passwords that can be used as login credentials. Examples include the User table [sys_user] or an Active Directory server.") * [Password Reset verifications](https://www.servicenow.com/docs/Ls9L600FUEsllC0JKG9f~A "Each verification specifies the method and process for verifying the identity of the user that is requesting a password reset.") **Zugehörige Tasks** * [Configure password expiration reminder](https://www.servicenow.com/docs/chxAPKC4Uksqp68fFhFLZA "You can configure the password reset expiration reminder feature to send notifications to change or reset a user’s password whenever it is going to expire.") * [Configure your Password Reset process to auto-enroll users](https://www.servicenow.com/docs/Z~cxlh~ruTRQpfFuOJNH5A "To simplify management, many organizations auto-enroll users in the Password Reset program. Every base-system verification type enables you to specify automatic enrollment for your process.") * [Enable users to enroll for Password Reset](https://www.servicenow.com/docs/dnwp9Ma0rsxh5WVALutJog "To enable users to enroll for the Password Reset program, you specify a UI macro that takes the user through the enrollment process and a script that processes the enrollment data that the user entered. The base system includes a functioning macro and script.") * [Configure Password Reset properties](https://www.servicenow.com/docs/83Dm8_sAgBsNGGfj0zy_Hg "You can specify properties that configure the Password Reset experience for end users.") * [Send email to remind users to enroll for Password Reset](https://www.servicenow.com/docs/cykyfREDKuW0IXYrR~jnpQ "You can automatically send messages that remind users to enrolled in the Password Reset process. You specify the text of the message and can configure the messages to repeat at intervals.") * [Specify lockout for failed login attempts](https://www.servicenow.com/docs/WpU57WqqH17b8bPvrG6uZQ "The system provides inactive script actions that enable you to specify the number of failed login attempts before a user account is locked and to reset the count after a successful login.") * [Configure Google reCAPTCHA for the password reset process](https://www.servicenow.com/docs/fqOKwynU1VtjcxajD5khCQ "To use the Google reCAPTCHA service, instances that are running on a domain other than service-now.com require an API key pair from Google.") **Zugehörige Verweise** * [Calculating the security score for password reset process](https://www.servicenow.com/docs/jKGLm3TaUrVM2S7QeAD6tQ "The security score of the password reset process is a critical metric for the password reset administrators to assess the strength and configuration of the password reset process.")