---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Set up Password Reset integration with Okta

# Set up Password Reset integration with Okta {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Enables end users to reset or change their Okta passwords using Password Reset and Okta spoke.

## Request apps on the Store {#okta-pwdreset-spoke__section_avy_vbw_54b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#okta-pwdreset-spoke__inline-send-to-store}

## Integration Hub subscription {#okta-pwdreset-spoke__section_bvy_vbw_54b}

This application requires an Integration Hub or Workflow Data Fabric subscription. For more information, see [Legal schedules - Integration Hub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).

## Application version {#okta-pwdreset-spoke__section_bxf_5l4_3sb}

Password Reset integration with Okta 1.1.2 is the latest version.

## Dependencies {#okta-pwdreset-spoke__section_hvy_vbw_54b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* [Okta spoke v 4.1.3](https://www.servicenow.com/docs/access?context=okta-v2-spoke&version=australia&pubname=australia-integrate-applications&ft:locale=en-US)
* ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
* ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
* ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
{#okta-pwdreset-spoke__ul_ivy_vbw_54b}  
Hinweis:  
Some of these plugins are licensable features and require appropriate licenses, if used outside the application implementation.

## Subflows {#okta-pwdreset-spoke__section_lvy_vbw_54b}

The Password Reset integration with Okta application provides these subflows that
automate the Password Reset tasks:  
{#okta-pwdreset-spoke__table_mvy_vbw_54b__entry__2}

| Subflow | Description |
|-|-|
| Password Change | Changes password of the required Okta user. |
| Password Connection Test | Tests connection to Okta. |
| Password Lock State | Checks the lock status of the specified user account in Okta. |
| Password Reset | Resets the password of the specified Okta user. |
| Password Unlock | Unlocks the required user account in Okta. |
| Send Email After Change Password | Sends a password change notification email to the user. This subflow is used in the Password Change subflow. |
[ ]

{#okta-pwdreset-spoke__table_mvy_vbw_54b}

## Actions {#okta-pwdreset-spoke__section_nvy_vbw_54b}

The Password Reset integration with Okta provides the Get
Configuration Variables for Okta Reset Process action to retrieve the user name
of the required Okta user and the details of all variables.

## Set up the Password Reset integration with Okta {#ariaid-title2}

Customize the default credential store records and password reset processes to
integrate Password Reset with Okta.

### Vorbereitungen

* Request Integration Hub subscription.
* Activate Password Reset
* Activate and set up the Okta spoke.
* Activate Password Reset integration with Okta.
* Role required: password_reset_admin
{#setup-okta-pwdreset__ul_agy_qxd_rlb}

### Prozedur

1. Navigate to Password ResetCredential Stores.
2. Open the record for Password Reset integration with Okta.  
   For example, Sample Okta Credential Store
3. Customize the default record as per your requirement.  
   For more information, see [Configure the connection
   to a credential store for the Password Reset processes](https://www.servicenow.com/docs/2FK1Y_gXVPy91vKmvWP7aw "You create a Password Reset credential store record to configure access to your credential store server while a user is changing or resetting a password. In addition to host connection information, you can specify the password hints that users should see, restrictions on password reuse, the allowed number of failed reset attempts, and other settings.").
4. Navigate to Password ResetProcesses.
5. Customize the default records, Service-Desk Process for Okta and Employee Self-Service Process for Okta , as per your requirement..  
   Hinweis:  
   The User must reset password check box isn't supported in this integration. That is, you can't enforce users to reset their password upon first login after they reset password using the auto-generated password.

   For more information, see [Configure your
   Password Reset process](https://www.servicenow.com/docs/DpsnYEv7NjSXPw9oWYgeFg "To implement the process, you configure credentials, verification methods and settings, and enrollment settings. You also specify to which users the process applies.").