---
sourceDocument: Australia ServiceNow AI Platform Capabilities
sourceDocumentLink: https://www.servicenow.com/docs/r/de-DE/servicenow-platform

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia ServiceNow AI Platform Capabilities

ft:clusterId :

    - platcap

bundleId :

    - platcap

workflow :

    - Platform


---

# Service Administration

# Service Administration {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Give tailored support to your business infrastructure with Service Administration.

## Service Administration applications {#service-administration-landing__section_wjw_zx2_pzb}

|-|-|
| [Assessments and SurveysAssessments and Surveys application helps you create, send, and collect responses for surveys. It also helps you evaluate, score, and rank records from any table in the system.](https://www.servicenow.com/docs/86M403JXO2ri7dY48TX5SA "The Assessments and Surveys application helps you create, send, and collect responses for surveys. The application also helps you evaluate, score, and rank records from any table in the system.") | [Classic approvalsClassic approvals are a legacy process to require authorization on tasks before the work is done.](https://www.servicenow.com/docs/tQUajIRn_8D1WuoZBVFFhw "Classic approvals are a legacy process to require authorization on tasks before the work is done. In earlier releases, you could create approval records to define approval tasks and associate users or groups to approve or reject them.") |
| [State FlowsState flows enable an administrator to customize transitions from one state to another and configure the system to perform work during transitions to specific states.](https://www.servicenow.com/docs/G9v3MCWC5ZZ6HBJVxalzJA "State flows enable an administrator to customize transitions from one state to another in tables derived from the Task [task] table and configure the system to perform work during transitions to specific states.") | [GeolocationThe geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.](https://www.servicenow.com/docs/NVtnPSNjWV9~tV8hZ9720Q "The geolocation feature uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times for applications that require this information, such as Work Management.") |
[ ]

{#service-administration-landing__table_xjw_zx2_pzb}
* **[Exploring Service Administration](https://www.servicenow.com/docs/Hb8a5ziIP~reL1KE0zDaPQ)**   
  Configure settings for services that support business applications or the platform.