Anwendungsspezifische Rollen

Anwendungen, die Sie in Ihrer -Instanz installieren, können zusätzliche Rollen enthalten. Folgen Sie den Links in diesem Abschnitt, um zu sehen, welche Rollen zusammen mit Anwendungen installiert werden.

Workflow	Produkt	Links zur Rollendokumentation
Kundenservice-Management	Kundenseitige Zugriffsverwaltung	Roles installed with customer access management
Kundenservice-Management	Kundenservice-Management	Roles installed with Customer Service Management
Kundenservice-Management	Management schwerwiegender Probleme	Components installed with Major Issue Management
Kundenservice-Management	OpenFrame	Components installed with OpenFrame
Kundenservice-Management	Public Sector Digital Services
Kundenservice-Management	Spezielle Bearbeitungsnotizen	Components installed with Special Handling Notes
Kundenservice-Management	Targeted Communications	Components installed with Targeted Communications
Mitarbeiterservices-Management	Case and Knowledge Management	Components installed with Case and Knowledge Management
Mitarbeiterservices-Management	HR-Servicebereitstellung	Setting up your Alumni Service Center
Mitarbeiterservices-Management	HR-Servicebereitstellung	Reference for Document Templates
Mitarbeiterservices-Management	HR-Servicebereitstellung	vReference for Listening Posts
Mitarbeiterservices-Management	Journey Designer
Mitarbeiterservices-Management	Journey Designer	Components installed with Journey Accelerator
Mitarbeiterservices-Management	Manager-Hub	Components installed with Manager Hub
Mitarbeiterservices-Management	Fallmanagement für Arbeitsplatzbelange	Components installed with Workplace Case Management
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Calendar Synchronization
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Case Management
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Core
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Move Management
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Reservations for Microsoft Outlook Add-in
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Reservation Management
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Space Management
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Space Mapping
Mitarbeiterservices-Management	Workplace Service Delivery	Components installed with Workplace Visitor Management
Mitarbeiterservices-Management	Vendor Management-Arbeitsbereich	Installed with Vendor Management Workspace
Environmental, Social und Governance	Environmental, Social und Governance	Components installed with ESG Management
Governance, Risk und Compliance	Audit-Management	Components installed with Audit Management
Governance, Risk und Compliance	GRC: Metriken	Components installed with the GRC: Metrics application
Governance, Risk und Compliance	Organisationale Resilienz
Governance, Risk und Compliance	Datenschutz-Management	Roles installed with Privacy Management
Governance, Risk und Compliance	Risikomanagement	Components installed with Risk Management
Gesundheitswesen und Biowissenschaften	Healthcare and Life Sciences Service Management Core	Components installed with Healthcare and Life Sciences Service Management Core
Gesundheitswesen und Biowissenschaften	Patient Support Services	Components installed with Patient Support Services
Gesundheitswesen und Biowissenschaften	Pre-Visit Management	Components installed with Pre-Visit Management
IT Asset Management	Modellverwaltung	Installed with Model Management
IT Asset Management	Product Catalog	Roles installed with Product Catalog
IT Operations Management	Automation Discovery	Components installed with Automation Discovery
IT Operations Management	Ereignismanagement	Components installed with Event Management
Funktionen der Now Platform	Erweiterte Arbeitszuweisung	Components installed with Advanced Work Assignment
Funktionen der Now Platform	KI-Suche	Mit KI-Suche installierte Komponenten
Funktionen der Now Platform	Anwendungs-Portfoliomanagement	Installed with Enterprise Architecture (formerly Application Portfolio Management)
Funktionen der Now Platform	Automatisierungszentrale	Components installed with Automation Center
Funktionen der Now Platform	Client-Softwareverteilung 2.0	Components installed with
Funktionen der Now Platform	Konversationsanalysen	Legacy - Conversational Analytics dashboard roles
Funktionen der Now Platform	Document Intelligence	Document Intelligence roles
Funktionen der Now Platform	Interaktionsmanagement	Components installed with Interaction Management
Funktionen der Now Platform	Live-Feed	User roles installed with Live Feed
Funktionen der Now Platform	Benachrichtigen	Roles installed with Notify
Funktionen der Now Platform	Orchestration (veraltet)	Installed with Orchestration ROI
Funktionen der Now Platform	Workflows erstellen
Funktionen der Now Platform	Workflows erstellen
Funktionen der Now Platform	Workflows erstellen	User access to Workflow Studio flows
Funktionen der Now Platform	Workflows erstellen
Funktionen der Now Platform	Service Bridge
Funktionen der Now Platform	Service Bridge
Funktionen der Now Platform	Statusmodell	Mit Statusmodell installiert
Platform Analytics	Automation Discovery	Components installed with Automation Discovery
Platform Analytics	Performance Analytics	Performance Analytics roles
Platform Analytics	Process Mining	Components installed with Process Mining
Platform Analytics	Berichterstellung	Reporting roles
Platform Analytics	User Experience Analytics	Components installed with User Experience Analytics
IT Service Management	Asset Management	Installed with Asset Management
IT Service Management	Change-Management	Components installed with ITSM Roles - Change Management
IT Service Management	Management kontinuierlicher Verbesserungen	CIM roles
IT Service Management	Contract Management	User roles installed with Contract Management
IT Service Management	Digital-Portfoliomanagement	Roles for Digital Portfolio Management
IT Service Management	Mitarbeiter-Center	Employee Center users and roles
IT Service Management	Kostenzeile	Components installed with Expense Line
IT Service Management	Move-Management für Einrichtungen	Roles installed with Facilities Move Management
IT Service Management	Facility-Servicemanagement	Roles installed with Facilities Service Management
IT Service Management	Incident-Management	Components installed with ITSM Roles — Incident Management
IT Service Management	ITSM Predictive Intelligence-Workbench	Components installed with ITSM Predictive Intelligence Workbench
IT Service Management	Wissensmanagement	Knowledge Management roles
IT Service Management	Performance Analytics	Performance Analytics roles
IT Service Management	Geplante Wartung	Installed with SM Planned Maintenance
IT Service Management	Problem-Management	Components installed with Problem Management
IT Service Management	Procurement	User roles installed with Procurement
IT Service Management	Anforderungsmanagement	Request ITSM Roles - Request Management
IT Service Management	Service-Generator	Roles installed with Service Builder
IT Service Management	Service Operations-Arbeitsbereich	Components installed with Service Operations Workspace ITSM Applications
IT Service Management	Service Operations-Arbeitsbereich	Components installed with Agent Client Collector for Investigation
IT Service Management	Service Operations-Arbeitsbereich	Components installed with Microsoft Endpoint Configuration Manager for Investigation
IT Service Management	Service Operations-Arbeitsbereich	Components installed with Remedial Actions Framework
IT Service Management	Service Operations-Arbeitsbereich	Components installed with Metrics and CI Actions Framework
IT Service Management	Service-Level-Management	Installed with Service Level Management
IT Service Management	Service Management Core	Installed with Service Management Core
IT Service Management	Service-Portfoliomanagement
IT Service Management	Vendor Management-Arbeitsbereich	Installed with Vendor Management Workspace
IT Service Management	Walk-Up Experience	User roles and tables installed with Walk-up Experience
IT Service Management	Personaloptimierung	Components installed with Process Mining
Security Operations	Security Incident Response	Components installed with Security Incident Response
Security Operations	Threat Intelligence-Freigaben
Security Operations	Vulnerability Response	Components installed with Vulnerability Response
Strategisches Portfoliomanagement	Datentrennung	Components installed with Data Separation
Strategisches Portfoliomanagement	Enterprise Release Management
Strategisches Portfoliomanagement	Außendienst-Management	Components installed with Field Service Management
Strategisches Portfoliomanagement	Außendienst-Management	Field Service with Service Locations Support components
Strategisches Portfoliomanagement	Finanzmanagement	User roles installed with Financial Management
Strategisches Portfoliomanagement	Investitionsfinanzierung	Components installed with Investment Funding
Strategisches Portfoliomanagement	Projekt-Portfoliomanagement	Components installed with Project Portfolio Management (PPM) Standard
Strategisches Portfoliomanagement	Scrum-Programme	Components installed with Scrum Programs
Strategisches Portfoliomanagement	Teamspaces	Installed with teamspaces