--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Advanced Work Assignment (AWA) release notes for upgrades from Australia to Brazil # Combined Advanced Work Assignment (AWA) release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Advanced Work Assignment (AWA) Release Notes for Upgrades from Australia to Brazil This consolidated guide provides a comprehensive view of the Advanced Work Assignment (AWA) release notes spanning from the Australia release family to the Brazil release family. It is designed to assist ServiceNow customers in preparing for their upgrade to Brazil by summarizing new features, changes, activation steps, and other relevant information related to AWA. Show full answer Show less ## New Features * **Australia Release:** * Ability to configure routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes within AWA. * Introduction of telephone-style transfer workflows enabling warm transfers where agents can consult privately before merging calls with customers. * **Brazil Release:** No new features introduced in this release. ## Changes, Removed Features, and Deprecations * There were no changes, removals, or deprecations of AWA features between Australia and Brazil releases. ## Activation Information * **Australia Release:** AWA is part of the ServiceNow AI Platform and requires activation of the Glide Advanced Work Assignment plugin (com.glide.awa). Customers should refer to the activation documentation to enable AWA. * **Brazil Release:** No updates to activation procedures. ## Additional and Browser Requirements * **Australia Release:** * AWA does not support mobile devices or Microsoft Edge (non-Chromium). Supported browsers include Microsoft Edge - Chromium and others listed in the Browser support documentation. * **Brazil Release:** No changes to requirements. ## Accessibility and Localization * No updates or new considerations related to accessibility or localization were introduced between Australia and Brazil releases. ## Highlights * **Australia Release:** Expanded use of AWA to support routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes. * **Brazil Release:** No additional highlights. ## Practical Implications for ServiceNow Customers When upgrading to the Brazil release, customers can expect stability in AWA features with no removals or deprecations. New capabilities introduced in Australia, such as routing for additional table types and enhanced transfer workflows, remain available. Activation continues to require the Glide Advanced Work Assignment plugin. Customers should verify browser compatibility to ensure optimal performance. This consolidated information enables efficient planning and smooth transition during upgrades. Consolidated page of all release notes for Advanced Work Assignment (AWA) from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment (AWA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Advanced Work Assignment (AWA) to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-advancedworkassignmentawa-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Advanced Work Assignment (AWA). {#dfrn3-advancedworkassignmentawa-summary__entry__8} | Release | Release notes | |-|-| | Australia | [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) : Configure routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes in AWA. [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) : Use telephone-style transfer workflows in AWA to enable warm transfers where agents consult privately before merging calls with the customer. | | Brazil | No updates for this release. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Advanced Work Assignment (AWA) features. {#dfrn3-advancedworkassignmentawa-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Advanced Work Assignment (AWA) features or functionality were removed. {#dfrn3-advancedworkassignmentawa-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Advanced Work Assignment (AWA) features or functionality were deprecated. {#dfrn3-advancedworkassignmentawa-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Advanced Work Assignment (AWA). {#dfrn3-advancedworkassignmentawa-summary__entry__32} | Release | Release notes | |-|-| | Australia | Activation information : AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__44} | Release | Release notes | |-|-| | Australia | Browser requirements : Advanced Work Assignment doesn't support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Advanced Work Assignment (AWA), such as specific requirements or compliance levels. {#dfrn3-advancedworkassignmentawa-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Advanced Work Assignment (AWA) we have noted them here. {#dfrn3-advancedworkassignmentawa-summary__entry__62} | Release | Release notes | |-|-| | Australia | Use AWA with non-task and non-interaction tables such as leads, opportunities, orders, and quotes. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) for more information. | | Brazil | No updates for this release. | [ ]