---
sourceDocument: brazil Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - brazil Combined Product Files

ft:clusterId :

    - delta3ba

bundleId :

    - delta3ba


---

# Combined Advanced Work Assignment (AWA) release notes for upgrades from Australia to Brazil

# Combined Advanced Work Assignment (AWA) release notes for upgrades from Australia to Brazil {#ariaid-title1}

Release version: Brazil  
Updated November 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Consolidated page of all release notes for Advanced Work Assignment (AWA) from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Advanced Work Assignment (AWA) release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Advanced Work Assignment (AWA) to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-advancedworkassignmentawa-summary__entry__2}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Advanced Work Assignment (AWA).  
{#dfrn3-advancedworkassignmentawa-summary__entry__8}

| Release | Release notes |
|-|-|
| Australia | [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) :   Configure routing for non-task and non-interaction tables such as leads, opportunities, orders, and quotes in AWA. [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) :   Use telephone-style transfer workflows in AWA to enable warm transfers where agents consult privately before merging calls with the customer. |
| Brazil | No updates for this release. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Advanced Work Assignment (AWA) features.  
{#dfrn3-advancedworkassignmentawa-summary__entry__14}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Removed

Between your current release family and Brazil, some Advanced Work Assignment (AWA) features or functionality were removed.  
{#dfrn3-advancedworkassignmentawa-summary__entry__20}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Advanced Work Assignment (AWA) features or functionality were deprecated.  
{#dfrn3-advancedworkassignmentawa-summary__entry__26}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Advanced Work Assignment (AWA).  
{#dfrn3-advancedworkassignmentawa-summary__entry__32}

| Release | Release notes |
|-|-|
| Australia | Activation information :   AWA is a ServiceNow AI Platform feature that is available with activation of the Glide Advanced Work Assignment plugin (com.glide.awa). For details, see [Activate Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-activate&family=australia&ft:locale=en-US). |
| Brazil | No updates for this release. |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.  
{#dfrn3-advancedworkassignmentawa-summary__entry__38}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Advanced Work Assignment (AWA) we have noted them here.  
{#dfrn3-advancedworkassignmentawa-summary__entry__44}

| Release | Release notes |
|-|-|
| Australia | Browser requirements :   Advanced Work Assignment doesn't support mobile devices or Microsoft Edge browsers. Instead, use Microsoft Edge - Chromium or one of the other supported browsers that are listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&family=australia&ft:locale=en-US). |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Advanced Work Assignment (AWA), such as specific requirements or compliance levels.  
{#dfrn3-advancedworkassignmentawa-summary__entry__50}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Advanced Work Assignment (AWA) we have noted them here.  
{#dfrn3-advancedworkassignmentawa-summary__entry__56}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Advanced Work Assignment (AWA) we have noted them here.  
{#dfrn3-advancedworkassignmentawa-summary__entry__62}

| Release | Release notes |
|-|-|
| Australia | Use AWA with non-task and non-interaction tables such as leads, opportunities, orders, and quotes. See [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-application-landing-page&family=australia&ft:locale=en-US) for more information. |
| Brazil | No updates for this release. |
[ ]