--- sourceDocument: brazil Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil Release : - brazil ft:locale : - en-US ft:publication_title : - brazil Combined Product Files ft:clusterId : - delta3ba bundleId : - delta3ba --- # Combined Agent Chat release notes for upgrades from Australia to Brazil # Combined Agent Chat release notes for upgrades from Australia to Brazil {#ariaid-title1} Release version: Brazil Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Agent Chat release notes for upgrades from Australia to Brazil This consolidated release notes page provides ServiceNow customers with a comprehensive view of all updates related to Agent Chat from the Australia to Brazil releases. It is designed to assist you in preparing for your upgrade by summarizing new features, changes, removals, deprecations, activation instructions, and other relevant details across these release families. Show full answer Show less ## New Features * **Brazil Release:** Introduction of a customizable Agent Chat inbox notification flag. This feature alerts agents of newly assigned work items even when they are working outside of the workspace, ensuring critical assignments are not missed. No new features were introduced in the Australia release. ## Changes, Removals, and Deprecations There are no reported changes, removals, or deprecations in Agent Chat features between the Australia and Brazil releases. ## Activation Information Agent Chat is enabled through activation of the Agent Chat plugin (`com.glide.interaction.awa`) on the ServiceNow AI Platform. For configuration details, customers should refer to the Agent Chat configuration guides within the platform. ## Additional Requirements and Browser Support No new or changed additional requirements or browser compatibility considerations were introduced between these releases. ## Accessibility and Localization There are no new accessibility or localization updates noted for Agent Chat in these releases. ## Key Benefits and Highlights * Agents interact with customers using natural language, simplifying use and reducing training time by eliminating the need for navigating complex interfaces. * Agent Chat integrates directly with ServiceNow workflows, allowing agents to access customer context, update records, and resolve issues without switching systems. * AI-powered responses and automation handle routine inquiries, enabling agents to focus on complex tasks, boosting productivity and job satisfaction. Consolidated page of all release notes for Agent Chat from Australia to Brazil. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Agent Chat release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Agent Chat to Brazil Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-agentchat-summary__entry__2} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## New features Between your current release family and Brazil, new features were introduced for Agent Chat. {#dfrn3-agentchat-summary__entry__8} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Customize Agent Chat inbox : Receive notifications of newly assigned work items in your inbox, even when you're working outside of the workspace. This new notification flag ensures that you don't miss assignments. | [ ] ## Changes Between your current release family and Brazil, some changes were made to existing Agent Chat features. {#dfrn3-agentchat-summary__entry__14} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Removed Between your current release family and Brazil, some Agent Chat features or functionality were removed. {#dfrn3-agentchat-summary__entry__20} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Deprecations Between your current release family and Brazil, some Agent Chat features or functionality were deprecated. {#dfrn3-agentchat-summary__entry__26} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Activation information Review information on how to activate Agent Chat. {#dfrn3-agentchat-summary__entry__32} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | Activation information : Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configure](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&family=brazil&ft:locale=en-US). | [ ] ## Additional requirements If any additional requirements were introduced or changed for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__38} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__44} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Agent Chat, such as specific requirements or compliance levels. {#dfrn3-agentchat-summary__entry__50} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__56} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Agent Chat we have noted them here. {#dfrn3-agentchat-summary__entry__62} | Release | Release notes | |-|-| | Australia | No updates for this release. | | Brazil | * Agents interact using natural language, reducing the learning curve and allowing them to handle customer inquiries more intuitively without navigating complex menus or forms. * Agent Chat connects directly to ServiceNow workflows, enabling agents to access customer context, update records, and resolve issues without switching between systems. * AI-powered responses and automation handle routine inquiries, freeing agents to focus on complex, high-value interactions and improving overall productivity and job satisfaction. See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&family=brazil&ft:locale=en-US) for more information. | [ ]