---
sourceDocument: brazil Combined Product Files
sourceDocumentLink: https://www.servicenow.com/docs/r/delta-australia-brazil

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - brazil Combined Product Files

ft:clusterId :

    - delta3ba

bundleId :

    - delta3ba


---

# Combined Agent Chat release notes for upgrades from Australia to Brazil

# Combined Agent Chat release notes for upgrades from Australia to Brazil {#ariaid-title1}

Release version: Brazil  
Updated November 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Consolidated page of all release notes for Agent Chat from Australia to Brazil.

## How to use this page

To help you prepare for your upgrade, we have combined the cross-family Agent Chat release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Australia to Brazil.  
Tip:  
If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release."

## Important information for upgrading Agent Chat to Brazil

Before you upgrade to Brazil, review these pre- and post-upgrade tasks and complete the tasks as needed.  
{#dfrn3-agentchat-summary__entry__2}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## New features

Between your current release family and Brazil, new features were introduced for Agent Chat.  
{#dfrn3-agentchat-summary__entry__8}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | Customize Agent Chat inbox :   Receive notifications of newly assigned work items in your inbox, even when you're working outside of the workspace. This new notification flag ensures that you don't miss assignments. |
[ ]

## Changes

Between your current release family and Brazil, some changes were made to existing Agent Chat features.  
{#dfrn3-agentchat-summary__entry__14}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Removed

Between your current release family and Brazil, some Agent Chat features or functionality were removed.  
{#dfrn3-agentchat-summary__entry__20}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Deprecations

Between your current release family and Brazil, some Agent Chat features or functionality were deprecated.  
{#dfrn3-agentchat-summary__entry__26}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Activation information

Review information on how to activate Agent Chat.  
{#dfrn3-agentchat-summary__entry__32}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | Activation information :   Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configure](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&family=brazil&ft:locale=en-US). |
[ ]

## Additional requirements

If any additional requirements were introduced or changed for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__38}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Browser requirements

If any specific browser requirements were introduced or changed for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__44}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Accessibility information

Review details on accessibility information for Agent Chat, such as specific requirements or compliance levels.  
{#dfrn3-agentchat-summary__entry__50}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Localization information

If there are specific localization considerations for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__56}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | No updates for this release. |
[ ]

## Highlight information

If there are specific highlight considerations for Agent Chat we have noted them here.  
{#dfrn3-agentchat-summary__entry__62}

| Release | Release notes |
|-|-|
| Australia | No updates for this release. |
| Brazil | * Agents interact using natural language, reducing the learning curve and allowing them to handle customer inquiries more intuitively without navigating complex menus or forms. * Agent Chat connects directly to ServiceNow workflows, enabling agents to access customer context, update records, and resolve issues without switching between systems. * AI-powered responses and automation handle routine inquiries, freeing agents to focus on complex, high-value interactions and improving overall productivity and job satisfaction. See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&family=brazil&ft:locale=en-US) for more information. |
[ ]